Senior Investigator

NSW Fair Trading; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Fair Trading in Parramatta is seeking a Senior Investigator Grade: Clerk 7/8 for ongoing, full-time roles. Hybrid work with office attendance 2–3 days per week; base salary $116,981–$129,492 per annum plus superannuation.

You will lead compliance, investigations and enforcement using a risk-based regulatory approach within the Investigations & STRA team, handling STRA Code of Conduct matters and high-risk cases.

Qualifications

• Experience leading investigations in operational/compliance settings.
• Strong interpersonal and communication skills for stakeholder engagement.
• Committed to ongoing professional development and up-to-date investigative techniques.
• Current NSW driver’s licence and willingness to travel within NSW.

Responsibilities

• Lead compliance, investigation and enforcement activities using a risk-based approach.
• Provide specialist compliance advice and assist in developing information materials.
• Prepare evidence and take enforcement action for breaches of the law.
• Maintain detailed records of investigations, inspections, breaches, and outcomes.
• Coordinate intelligence and data to inform operations.
• Prepare reports and presentations for executives and stakeholders.
• Develop and maintain relationships with key stakeholders.
• Guide investigators to support high performance culture.

Skills

Investigation leadership

Stakeholder management

Regulatory enforcement

Education

Certificate IV in Government Investigations

Job description

Senior Investigator Grade: Clerk 7/8

Employment Type: Ongoing. Full-time. Multiple roles Hybrid work arrangements: Parramatta. Office attendance required 2-3 days per week. Salary: Base $116,981 - $129,492 per annum plus superannuation

About the team:

These roles are in the Investigations & STRA team. This is a new team focused on people living in shared housing accommodation types, including boarding houses, and matters under the Short-Term rental Accommodation (STRA) Code of Conduct. The team leads complex investigations into potential breaches of the law and the STRA Code of Conduct, focusing on high risk of harm and serious and systemic non-compliance. The team works closely with partner agencies, councils and other specialist teams within NSW Fair Trading to deliver compliance outcomes. Investigators take enforcement action including fines, warnings, referrals for prosecution and licensing action and takes disciplinary action under the Code.

Responsibilities:

• Lead compliance, investigation and enforcement activities using a risk based regulatory approach


• Provide specialist compliance advice and assistance in developing information and education materials


• Prepare evidence and take enforcement action for breaches of the law


• Maintain detailed records of investigations, inspections, compliance breaches, and enforcement actions and outcomes


• Coordinate, collect and use intelligence and data to inform operations


• Prepare reports and presentations on tactical operations, outcomes and trends for executives and key stakeholders


• Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes


• Develop and maintain relationships with key stakeholders


• Provide guidance to investigators to support a culture of high performance

Qualifications and Requirements:

• Experience in leading investigations in operational and compliance environments.


• A current Certificate IV in Government Investigations or a willingness to complete one.


• Strong interpersonal skills to successfully develop and manage stakeholder relationships.


• To engage in continuous professional development and training to stay updated on the latest compliance standards and investigative techniques.

Essential criteria A current NSW driver's licence and ability to travel within NSW as required.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date:

Wednesday 28 October 2026 (11:59pm)

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