Senior Investigator, Professional Standards and Conduct

NSW Department of Customer Service; Sydney; Hybride; AUD 133 000 - 147 000; Plein temps

Résumé du poste

NSW Department of Customer Service in Sydney is seeking a Senior Investigator to lead and manage complex misconduct investigations within the Professional Standards and Conduct team. This role focuses on upholding ethical behaviour aligned with NSW Government values, legislation, and departmental policies.

You will provide expert advice to senior leaders, drive risk mitigation, and collaborate across divisions to strengthen professional conduct across the organisation.

Qualifications

• Relevant qualifications and/or demonstrated experience in investigations, case management, and applying legislation.
• Excellent analytical and communication skills with the ability to translate complex concepts into clear, actionable advice.
• Ability to manage sensitive matters with discretion, integrity and sound judgement.

Responsabilités

• Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct.
• Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.
• Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability.
• Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development.
• Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments.
• Build strong relationships across the business to embed professional conduct practices and support organisational objectives.
• Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes.

Description du poste

Senior Investigator, Professional Standards and Conduct

NSW Department of Customer Service – Sydney CBD NSW

Senior Investigator, Professional Standards and Conduct

Clerk Grade: 09/10
Employment Type: Ongoing, Full-time 35 hours per week and Talent Pool Creation
Location: Haymarket, Sydney. Hybrid working arrangements including office attendance.
Salary Range: $133,348 - 146,945 + super
Professional Standards and Conduct Team, People Services, People & Culture.

The People & Culture division at the Department of Customer Service has an exciting opportunity for a Senior Investigator to join our dynamic Professional Standards and Conduct team.

About the Role

We are seeking a highly skilled and principled Senior Investigator to lead and manage complex misconduct investigations and provide expert advice on professional standards and conduct matters. This role is pivotal in ensuring that ethical behaviour is embedded across the organisation and aligned with NSW Government values, legislation, and departmental policies.

Key Responsibilities

• Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct.
• Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.
• Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability.
• Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development.
• Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments.
• Build strong relationships across the business to embed professional conduct practices and support organisational objectives.
• Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes.

About You

You are a trusted advisor with a strong background in investigations, ethics, and professional standards. You bring:

• Relevant qualifications and/or demonstrated experience in investigations, case management, and applying legislation.
• Exceptional analytical and communication skills, with the ability to translate complex concepts into clear, actionable advice.
• Proven ability to manage sensitive matters with discretion, integrity, and sound judgement.
• A collaborative mindset and commitment to continuous improvement.

Why Join Us?

• Be part of a team that values integrity, transparency, and accountability.
• Work in a dynamic environment where your expertise directly contributes to public trust and organisational excellence.
• Enjoy flexible working arrangements and professional development opportunities.

Targeted Question

"Please provide evidence of conducting a workplace investigation from end to end. In your response, outline how you ensured procedural fairness and legislative compliance, provided clear advice to senior stakeholders, and managed ethical or organisational risk."

Closing Date: November 6th, 2026 at 11:59 pm.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.