Senior Investigator – Ethics, Standards & Conduct (Hybrid)

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service in Sydney is seeking a Senior Investigator to lead and manage complex misconduct investigations within the Professional Standards and Conduct team. This role focuses on upholding ethical behaviour aligned with NSW Government values, legislation, and departmental policies.

You will provide expert advice to senior leaders, drive risk mitigation, and collaborate across divisions to strengthen professional conduct across the organisation.

Qualifications

• Relevant qualifications and/or demonstrated experience in investigations, case management, and applying legislation.
• Excellent analytical and communication skills with the ability to translate complex concepts into clear, actionable advice.
• Ability to manage sensitive matters with discretion, integrity and sound judgement.

Responsibilities

• Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct.
• Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.
• Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability.
• Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development.
• Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments.
• Build strong relationships across the business to embed professional conduct practices and support organisational objectives.
• Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes.

Job description

NSW Department of Customer Service in Sydney is seeking a Senior Investigator to lead and manage complex misconduct investigations within the Professional Standards and Conduct team. This role focuses on upholding ethical behaviour aligned with NSW Government values, legislation, and departmental policies.

You will provide expert advice to senior leaders, drive risk mitigation, and collaborate across divisions to strengthen professional conduct across the organisation.