Senior Case Manager- Complex Investigations

UNSW; Sydney; Hybrid; AUD 132,000 - 149,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

17% flexible superannuation

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Job summary

UNSW is seeking a Senior Case Manager to manage and investigate serious misconduct cases within a collaborative team. You will handle investigations into public interest disclosures and other complex matters, applying relevant laws and university codes.

The role reports to the Head of Disclosures & Complex Investigations. Required are advanced case management skills, excellent communication, and the ability to analyse regulatory principles with careful attention to detail.

Qualifications

• A relevant tertiary qualification and substantial experience in case management of complex misconduct and/or complaints matters.
• Experience in large complex organisations such as tertiary sector, public service, or big corporates is highly regarded.
• Certificate IV in Government Investigations or willingness to obtain within 12 months of commencement.
• Demonstrated advanced case management in high-volume, process-driven environments with strict deadlines.

Responsibilities

• Manage and investigate misconduct complaints and allegations, including evidence collection, interviewing, drafting correspondence, and reporting.
• Provide secretariat support for committees, maintain up-to-date records and files for each case.
• Interpret and apply complex policies to ensure university obligations are met.
• Identify organisational issues and develop recommendations for remediation or review.

Skills

Case management

Emotional intelligence

Interpersonal skills

Communication skills

Judgement

Education

Relevant tertiary qualification

Certificate IV in Government Investigations

Job description

• Employment Type: Full time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 8 $132k-$149k (depending on experience) + 17% flexible super + leave loading
• Location: Kensington, NSW (flexible hybrid work)

This Job is based in Australia

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters

In this role, the Senior Case Manager plays a crucial role in managing and investigating some of the University’s most serious and complex cases. You’ll be working with a collaborative team and will be at the forefront of managing and conducting robust investigations into public interest disclosures and other complex misconduct investigations.

As an investigator, on the job you will be required to have a working knowledge of the Public Interest Disclosures Act 2022 (NSW), Independent Commission Against Corruption Act 1988 (NSW, Fair Work Act 2009 (Cth)) and willingness to learn and apply further acts as required, to ensure the University meets its legislative and duty of care obligations in managing and investigating the most serious, sensitive, and complex of Conduct & Integrity cases.

The role reports to the Head of Disclosures & Complex Investigations and does not have any direct reports.

Responsibilities

Core responsibilities for the role include (but are not limited to):

• Applying a sound understanding of the University’s Codes of Conduct, policies and procedures relating to complaints and allegations of misconduct.
• Case management of complaints and allegations of misconduct, particularly those of a serious nature. This involves collecting and interpreting evidence, interviewing, drafting correspondence, advising stakeholders, recommending outcomes, preparing reports, providing secretariat support for relevant committees, making inquiries, and maintaining up-to-date records and files in relation to each case.
• Interpreting and applying complex policy and procedures in relation to the management and investigation of complaints and allegations of misconduct and ensuring that UNSW meets its obligations.
• Identifying specific or broader organisational issues which may warrant immediate remediation or further review and develop recommendations to address those issues.

Skills and Experience

With extensive experience and expert knowledge in workplace investigations, procedural fairness, and the rules of evidence, you’ll bring superior emotional intelligence and resilience alongside exceptional interpersonal and communication skills to the role.

Core skills and experience for the role include (but are not limited to):

• A relevant tertiary qualification and substantial experience in case management of complex misconduct and/or complaints matters, and/or holding an academic or research position.
• Experience working in complex organisations such as tertiary sector, public service, or large corporate organisations would be highly regarded
• A Certificate IV in Government Investigations, or willingness to obtain within 12 months of commencement.
• Demonstrated advanced case management skills, including the proven ability to work in a high volume, process driven administrative environment with multiple deadlines requiring you to work accurately, engage multiple stakeholders and keep contemporaneous records.
• Demonstrated sound judgment and a superior level of emotional intelligence.
• Proven ability to exercise initiative, think conceptually and creatively, and to adopt an active and curiosity-driven forensic approach to problem-solving.
• Demonstrated competence and relevant experience in the analysis and application of regulatory and professional principles, resources and guidelines.
• Detailed knowledge of procedural fairness, the University’s codes, policies and procedures relating to complaints and allegations of misconduct and current national and international research and case findings.
• Advanced competence in analysing, developing and writing reports and correspondence with excellent attention to detail.
• Demonstrated superior advisory, communication, negotiation and interpersonal skills.

Further details of the responsibilities and skills and experience can be found in the Position Description on JOBS@UNSW

The closing date for applications is 11:55pm on Wednesday 21 October 2026.

Please note: Sponsorship is not available for this role; valid Australian working rights are required on application.

Job Queries

Contact Riley O’Keeffe, Head of Disclosures & Complex Investigations at [e-mail], or

Application questions

Contact Katherine Molloy, Talent Acquisition Partner for any queries regarding the recruitment process at [e-mail].

Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible working 0ptions
• Career development opportunities
• 17% flexible Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre- Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.