Senior Inside Sales & Customer Care Specialist

Ntt Data, Inc.; Perth; On-site; AUD 60,000 - 90,000; Full time

Job summary

NTT DATA, Inc. in Perth, WA, AU, seeks an Inside Sales Representative to increase client revenue by handling incoming calls and initiating outbound inquiries, following company standards to ensure accurate data and effective patient and physician contact.

Responsibilities include establishing contact, promoting products, resolving concerns, and maintaining data records. A background in customer care or sales and proficiency with MS Office are preferred for this role.

Qualifications

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is preferred.
• Ability to build rapport with customers.
• Proficiency in Microsoft Office programs.

Responsibilities

• Establish customer contact by handling incoming calls and initiating follow up outbound calls.
• Promote products and facilitate customer needs by explaining benefits and assisting with physician communication as necessary.
• Resolve customer concerns by providing information regarding products and services.
• Record customer information and maintain database by entering and verifying required data.
• Ensure quality service by following policies, procedures, and standards.

Skills

Customer Care

Inbound Sales

Outbound Sales

Relationship Building

Microsoft Office

Education

High School Diploma

Job description

NTT DATA, Inc. in Perth, WA, AU, seeks an Inside Sales Representative to increase client revenue by handling incoming calls and initiating outbound inquiries, following company standards to ensure accurate data and effective patient and physician contact.

Responsibilities include establishing contact, promoting products, resolving concerns, and maintaining data records. A background in customer care or sales and proficiency with MS Office are preferred for this role.