Senior Service Desk Analyst - Managed Services

Ntt Data, Inc.; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

NTT DATA, Inc. in Sydney is seeking a Managed Services Service Desk Agent to act as the senior point of contact for clients and vendors.

You will handle calls, chats, tickets, and mailbox management while applying standard operating procedures to incidents and service requests. You will log and diagnose requests across the full product range, provide timely updates, and collaborate with resolver groups to ensure timely resolutions.

Responsibilities

• Handle calls, chats, tickets, and mailbox management.
• Log and diagnose requests across the full product range.
• Provide timely updates and collaborate with resolver groups to ensure timely resolutions.

Job description

NTT DATA, Inc. is seeking a Managed Services Service Desk Agent in Sydney to act as the senior point of contact for clients and vendors.

You will handle calls, chats, tickets, and mailbox management while applying standard operating procedures to incidents and service requests. In this role, you will log and diagnose requests across the full product range, provide timely updates, and collaborate with resolver groups to ensure timely resolutions.