Healthcare Customer Service Specialist

For Health Group; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

20% off Dental treatments for you and

Employee Assistance Program (EAP) 24/7

Fitness Passport with discounted gym

Private health insurance discounts

Ongoing learning and development

Career progression within a growing

Job summary

ForHealth Group in Perth is seeking a motivated Customer Service Team Member to be the first point of contact for clients, candidates and clinics, delivering high quality service in a fast-paced healthcare environment.

You will coordinate medical appointments, manage enquiries by phone and email, maintain accurate records, and support teams to ensure bookings and results are completed efficiently while upholding exceptional customer service.

Qualifications

• Previous customer service, administration or call centre experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Well-developed administration and data entry skills.
• Intermediate Microsoft Office skills.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive and solutions-focused approach.
• The ability to work independently and collaboratively within a team.
• Experience within healthcare, medical administration, or allied health is advantageous but not essential.

Responsibilities

• Coordinate and schedule medical appointments.
• Manage inbound and outbound telephone calls.
• Respond to client and candidate email enquiries promptly and professionally.
• Maintain accurate booking records and data entry.
• Follow up documentation required to finalise bookings and results.
• Liaise with clinics to ensure appointments and results are completed within agreed timeframes.
• Process and review medical assessment results.
• Ensure results are communicated accurately and efficiently to clients.
• Monitor bookings and call queues to meet customer service standards.
• Assist with costing and invoicing processes where required.
• Build and maintain strong relationships with customers, clinics, and internal stakeholders.
• Support departmental administration and operational requirements.
• Adhere to workplace health and safety policies and procedures.

Skills

Customer service

Administration

Call centre

Verbal communication

Written communication

Organisation

Time management

Attention to detail

Data entry

Microsoft Office

Multitasking

Proactive

Teamwork

Tools

Microsoft Office

Job description

ForHealth Group in Perth is seeking a motivated Customer Service Team Member to be the first point of contact for clients, candidates and clinics, delivering high quality service in a fast-paced healthcare environment.

You will coordinate medical appointments, manage enquiries by phone and email, maintain accurate records, and support teams to ensure bookings and results are completed efficiently while upholding exceptional customer service.