Senior Infrastructure Support Analyst – Windows/VMware/AWS

Accenture Global; Ballarat; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

18 weeks parental leave

Career development program

Flexible work arrangements

Family Inclusive Workplace

Job summary

Accenture is seeking an experienced Infrastructure Support Senior Analyst for our managed services team in Australia. You will operate, maintain and optimize enterprise infrastructure environments to ensure high availability, performance and rapid incident resolution.

The role includes leading a small team, incident management, and collaborating with client teams on infrastructure design. You will work with Windows, VMware, Azure, AWS, and scripting to automate tasks, monitor performance, and

Qualifications

• Strong Windows Administration & Patching experience.
• ITIL v4 certification (preferred).
• Managed services experience preferred.
• Automation and Infrastructure-as-Code exposure encouraged.
• Ability to develop proofs of concept.

Responsibilities

• Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments.
• Lead and support a team of infrastructure analysts and coordinators.
• Perform incident triage, root cause analysis, and resolution.
• Participate in CAB reviews, escalations, and major incident management.
• Collaborate with client teams to design infrastructure solutions.
• Monitor infrastructure performance and identify improvement opportunities.
• Support Windows administration and patching.
• Maintain technical documentation.
• Ensure adherence to ITIL-based processes.

Skills

Windows administration

VMware

Azure

AWS

Windows & Linux OS

Terraform scripting

Python scripting

Bash/PowerShell scripting

Monitoring tools

Job description

Accenture is seeking an experienced Infrastructure Support Senior Analyst for our managed services team in Australia. You will operate, maintain and optimize enterprise infrastructure environments to ensure high availability, performance and rapid incident resolution.

The role includes leading a small team, incident management, and collaborating with client teams on infrastructure design. You will work with Windows, VMware, Azure, AWS, and scripting to automate tasks, monitor performance, and