Infrastructure Support Senior Analyst - Au Citizen

Accenture Global; Melbourne; In loco; AUD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

18 weeks paid parental leave

Flexible Work Arrangements

Structured career development program

Local and international career opporun

Certified as a Family Inclusive Workpl

Descrizione del lavoro

Accenture Global in Melbourne is seeking an experienced Infrastructure Support Senior Analyst to join our managed services team. You will operate, maintain, and optimize enterprise infrastructure platforms, ensuring high availability and rapid incident resolution.

You will lead a team of analysts, perform incident triage, participate in CAB reviews, and collaborate with client teams to design infrastructure solutions. This role requires Australian citizenship with an active security clearance.

Competenze

• Experience in L2/L3 infrastructure support across multiple environments.
• Leadership experience leading a team of infrastructure analysts.
• Familiarity with ITIL-based processes and incident management.

Mansioni

• Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments.
• Lead and support a team of infrastructure analysts and coordinators.
• Perform incident triage, root cause analysis, and resolution.
• Participate in CAB reviews, escalations, and major incident management.
• Collaborate with client teams to design infrastructure solutions.
• Monitor infrastructure performance and identify improvement opportunities.
• Support Windows administration and patching.
• Maintain technical documentation.
• Ensure adherence to ITIL-based processes.

Conoscenze

Windows Admin & Patching

VMware

Azure

AWS

Windows OS

Linux OS

Terraform

Python

Bash

PowerShell

Monitoring Tools

Strumenti

VMware

Azure

AWS

Windows

Linux

Terraform

Python

Bash

PowerShell

Monitoring Tools

Descrizione del lavoro

About the Role:

We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents.

Key Responsibilities:

• Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments
• Lead and support a team of infrastructure analysts and coordinators
• Perform incident triage, root cause analysis, and resolution
• Participate in CAB reviews, escalations, and major incident management
• Collaborate with client teams to design infrastructure solutions
• Monitor infrastructure performance and identify improvement opportunities
• Support Windows administration and patching
• Maintain technical documentation
• Ensure adherence to ITIL-based processes

Skills & Experience:

• Strong Windows Administration & Patching experience
• Expertise in VMware, Azure, and AWS
• Knowledge of Windows & Linux OS
• Scripting skills (Terraform, Python, Bash, PowerShell)
• Experience with infrastructure monitoring tools

Preferred Skills:

• ITIL v4 certification
• Managed services experience
• Automation and Infrastructure-as-Code exposure
• Ability to develop proofs of concept

Additional Requirements:

Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance. This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction We are a WORK180 Endorsed Employer, to see our benefits and policies.

Accenture Progressive Employee Benefits - To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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