Senior Infrastructure Support Analyst | Azure, AWS & VMware

Accenture Global; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible Work Arrangements

Structured career development program

Local and international career opporun

Certified as a Family Inclusive Workpl

Job summary

Accenture Global in Melbourne is seeking an experienced Infrastructure Support Senior Analyst to join our managed services team. You will operate, maintain, and optimize enterprise infrastructure platforms, ensuring high availability and rapid incident resolution.

You will lead a team of analysts, perform incident triage, participate in CAB reviews, and collaborate with client teams to design infrastructure solutions. This role requires Australian citizenship with an active security clearance.

Qualifications

• Experience in L2/L3 infrastructure support across multiple environments.
• Leadership experience leading a team of infrastructure analysts.
• Familiarity with ITIL-based processes and incident management.

Responsibilities

• Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments.
• Lead and support a team of infrastructure analysts and coordinators.
• Perform incident triage, root cause analysis, and resolution.
• Participate in CAB reviews, escalations, and major incident management.
• Collaborate with client teams to design infrastructure solutions.
• Monitor infrastructure performance and identify improvement opportunities.
• Support Windows administration and patching.
• Maintain technical documentation.
• Ensure adherence to ITIL-based processes.

Skills

Windows Admin & Patching

VMware

Azure

AWS

Windows OS

Linux OS

Terraform

Python

Bash

PowerShell

Monitoring Tools

Tools

VMware

Azure

AWS

Windows

Linux

Terraform

Python

Bash

PowerShell

Monitoring Tools

Job description

Accenture Global in Melbourne is seeking an experienced Infrastructure Support Senior Analyst to join our managed services team. You will operate, maintain, and optimize enterprise infrastructure platforms, ensuring high availability and rapid incident resolution.

You will lead a team of analysts, perform incident triage, participate in CAB reviews, and collaborate with client teams to design infrastructure solutions. This role requires Australian citizenship with an active security clearance.