Senior Information Services Officer

Sylvanvale; Perth; On-site; AUD 90,000 - 110,000; Full time

Job summary

Public Transport Authority in Perth, WA is seeking an experienced Senior Information Services Officer to manage records and information across the organisation. You will advise on EDRMS practices, classification, indexing, and disposal, ensuring compliance and accessibility.

You will partner with diverse teams, drive metadata quality, support digitisation projects, and promote best practices. If you are a critical thinker and relationship builder, apply now.

Qualifications

• Substantial experience in records/information management, including complex classification, indexing and disposal.
• Solid knowledge of information management legislation.
• Strong verbal, written and interpersonal skills with ability to train and provide feedback.
• Good planning and organisational skills with prioritisation ability.

Responsibilities

• Partner with teams across PTA to navigate information management challenges.
• Resolve complex records issues and improve metadata quality.
• Support digitisation projects and guide stakeholders to best practices.
• Ensure information remains accurate, compliant and fit for purpose.

Skills

Records management

Information governance

Stakeholder training

Planning & prioritisation

Job description

Senior Information Services Officer Public Transport Authority East Perth, WA, AU

About the Job

About the role

Every organisation has information that tells its story. Some records capture important decisions, others preserve history, and many ensure compliance and accountability. We're looking for someone who understands that effective information management is about more than filing documents. It's about making information accessible, trustworthy, and valuable to the business.

In this role, you'll become a key partner to teams across the Public Transport Authority, helping them navigate complex records and information management challenges. With your experience in EDRMS, strong understanding of retention and disposal requirements, and natural ability to solve problems, you'll provide practical solutions that improve the way information is managed and used. Whether you're resolving complex records issues, improving metadata quality, supporting digitisation projects, or guiding stakeholders towards best practice, you'll play an important role in ensuring our information remains accurate, compliant, and fit for purpose.

As we continue to advance our digital systems initiatives, we're looking for someone who embraces innovation and sees opportunity in change. You'll work collaboratively with colleagues across the organisation, championing better information management practices, supporting training and adoption, and helping shape the future of our digital information environment. If you're a critical thinker, a relationship builder, and someone who enjoys turning complex challenges into practical solutions, we'd love to hear from you.

About You!

• Substantial experience in records/information management practices, specifically in complex classification, indexing and disposal of records.
• Substantial knowledge of relevant information management legislation.
• Demonstrated verbal, written and interpersonal skills with the ability to apply these skills to all levels, particularly in providing assistance, training and feedback.
• Demonstrated good planning and organisational skills including well developed prioritisation skills.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA.

Upholding these values and applying them to your work requires a genuine and committed understanding.

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time position available for immediate commencement. A part-time arrangement may be considered for the right applicant. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Jemma Flis, Information Services Manager on [phone] for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail].

How to Apply

Applicants are requested to provide the following:

• A comprehensive CV with two work related referees.
• A written application (maximum two pages) outlining your interest in the role and addressing Selection Criteria 1, 2 and 3 as listed in the Job Description Form.

Applicants are requested to apply online using the 'Apply for Job' button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note that, if you are the recommended applicant, you may be required to obtain an Australian National Police Clearance (NPC). Completion of the PTA Integrity and Qualification Consent Form will only be required where qualification checks are undertaken. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants may also need to undertake a Drug and Alcohol Screen prior to commencement.

Attachments

• PTA Job Application Package August 2026.pdf
• senior information services officer l3 - 37421 jul 2026.pdf