Senior Incident & Risk Lead, Customer Operations

Synergy (Electricity Generation and Retail Corporation); Western Australia; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous paid parental leave

Other leave options including reproduc

Volunteer leave

Learning and development opportunities

Job summary

Synergy is seeking a Senior Incident Management & Risk Advisor for the Residential & Customer Operations team, based at Perth Central Park. You will manage incidents and operational risks across the Customer Business Unit, safeguarding continuity and driving improvements in risk and resilience frameworks.

You will oversee the incident lifecycle, coordinate responses, conduct root cause investigations, and strengthen the CBU risk register.

Qualifications

• Bachelor’s degree or equivalent experience in a related discipline.
• Experience in incident management, operational risk, business continuity or organisational resilience in a complex environment.
• Ability to lead and coordinate complex incidents by engaging stakeholders and driving momentum.
• Excellent communication and relationship-building to influence across technical and non-technical teams.
• Proactive, decisive and accountable approach to issue resolution.

Responsibilities

• Lead end-to-end management of incidents with stakeholders to ensure timely resolution and robust post-incident reviews.
• Drive root cause investigations and analyze trends to prevent recurrences.
• Maintain the Customer Business Unit risk register and conduct risk assessments.
• Develop and enhance risk and incident management frameworks, policies and measures.
• Engage internal and external stakeholders to optimise processes and drive outcomes.

Skills

Incident management

Operational risk

Stakeholder engagement

Communication skills

Proactive approach

Education

Bachelor’s degree in Business, Risk Management or related discipline

Job description

Synergy is seeking a Senior Incident Management & Risk Advisor for the Residential & Customer Operations team, based at Perth Central Park. You will manage incidents and operational risks across the Customer Business Unit, safeguarding continuity and driving improvements in risk and resilience frameworks.

You will oversee the incident lifecycle, coordinate responses, conduct root cause investigations, and strengthen the CBU risk register.