Enterprise Crisis & Resilience Lead

Australian Retirement Trust; Brisbane; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

14% super

Hybrid work options

Training and development

Office facilities and hub spaces

Job summary

Australian Retirement Trust is seeking an Incident and Crisis Management Lead to shape and operationalise our enterprise crisis capability across Brisbane, Sydney or Melbourne. You’ll lead scenario testing, manage significant incidents and ensure readiness to respond when disruptions occur.

Within Risk & Compliance, you will integrate governance, plans, playbooks and communications while coordinating senior stakeholders to protect members and meet prudential obligations under CPS 230.

Qualifications

• Experience across operational resilience, business resilience and enterprise crisis management.
• Knowledge of CPS 230 in regulated environments.
• Experience designing, facilitating and evaluating enterprise exercises.
• Ability to work across complex, multi-domain disruptions and translate lessons into improvements.
• Strong stakeholder management with senior leadership and specialist teams.
• Pragmatic, proactive approach to risk management and turning frameworks into practical arrangements.
• Willingness to challenge decisions and risk acceptance when needed.
• Postgraduate qualifications viewed favourably; APRA/IT disaster recovery familiarity valued.

Responsibilities

• Own and maintain ART's enterprise incident and crisis management framework, policies, plans, playbooks, procedures and tools.
• Coordinate enterprise responses to significant incidents and crises, including escalation, mobilisation and recovery.
• Maintain crisis governance, activation triggers, escalation pathways and responsibilities.
• Lead incident response teams through briefings, logs, action tracking, and status reporting.
• Develop practical response options to sustain operations during disruptions.
• Design and deliver enterprise crisis exercises and scenario-testing programs.
• Test plans across prolonged disruptions and multi-domain events.
• Identify gaps and drive remediation to strengthen readiness.
• Partner with Corporate Affairs to strengthen crisis communication.
• Provide reporting and readiness insights to senior management, Executive forums, Board committees and the Board.
• Ensure arrangements align with CPS 230, business continuity and critical operations.
• Provide calm, authoritative advice when escalation is required.

Skills

Operational resilience

Enterprise crisis management

CPS 230 knowledge

Enterprise exercises design

Regulated environment experience

Stakeholder management

Risk management

Decision making under pressure

Postgraduate qualifications

APRA familiarity

Education

Relevant tertiary qualification

Postgraduate qualifications regarded favourably

Job description

Australian Retirement Trust is seeking an Incident and Crisis Management Lead to shape and operationalise our enterprise crisis capability across Brisbane, Sydney or Melbourne. You’ll lead scenario testing, manage significant incidents and ensure readiness to respond when disruptions occur.

Within Risk & Compliance, you will integrate governance, plans, playbooks and communications while coordinating senior stakeholders to protect members and meet prudential obligations under CPS 230.