Senior Implementation Consultant I (Education)

Flywire; Gladstone Regional; Remote; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

Travel perks

Ongoing training & mentorship

Flexible hours

Career growth opportunities

Job summary

Scenic Voyages Travel is seeking a Payroll Implementation Consultant – Remote to guide clients through payroll setup and travel-related workflows, ensuring accurate data and timely delivery across platforms. You will communicate clearly, assist with bookings, documentation, and policy alignment while delivering ongoing training and support from a global team.

Remote work with flexible hours, exclusive travel perks, and opportunities for professional growth within a supportive, travel-focused

Qualifications

• Excellent written and verbal communication.
• Experience in travel, tourism, or hospitality preferred.
• Detail-oriented with proactive mindset.
• Tech-savvy and able to learn new systems quickly.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documentation, and processes.
• Follow up with clients to confirm plans and gather feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Tech proficiency

Tools

Booking systems

Job description

Payroll Implementation Consultant – Remote

6001 Perth Sausage Dog Hotel

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community . We provide structured training, mentorship, and ongoing support for agents located in the Australia , ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Your Gateway to a Rewarding Career in Travel!

Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.

What We Offer:

• Multiple Training Opportunities: We believe in nurturing our team’s