Senior Implementation Consultant - Fintech Payments (Hybrid)

Flywire; Canberra; Presencial; AUD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESPP

Flying Start induction program

Global team collaboration

Wellbeing programs

Time off to volunteer

Descripción de la vacante

Flywire is a global payments enablement and software company that helps educational institutions manage student receivables and related payments. We are seeking a Senior Implementation Consultant I to lead implementation efforts, collaborate across global teams, and coach new hires.

The role focuses on SaaS-based integrations, change management in higher education, and delivering exceptional customer experiences through training and documentation. Travel up to 15% is expected.

Formación

• 6+ years experience in Higher Education (Student Finance preferred).
• Knowledge of Higher Education ERPs like Oracle, Banner, Colleague, Unit4, SAP, and Workday.
• Excellent client-facing and internal communication skills (written and oral).
• Knowledge of implementing and configuring payment software preferred.
• Experience in training software end users for both functional and technical minded customers.
• Understanding of the broader payment processing industry.
• Ability to travel up to 15% to client sites and for internal meetings.

Responsabilidades

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day

Conocimientos

Higher Education

ERP knowledge

Client communication

Payment software

User training

Travel 15%

Herramientas

JIRA

Smartsheets

Google Workspace

Zendesk

Descripción del empleo

Flywire is a global payments enablement and software company that helps educational institutions manage student receivables and related payments. We are seeking a Senior Implementation Consultant I to lead implementation efforts, collaborate across global teams, and coach new hires.

The role focuses on SaaS-based integrations, change management in higher education, and delivering exceptional customer experiences through training and documentation. Travel up to 15% is expected.