Senior Fintech Implementation Lead

Flywire; Rockhampton Regional; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

ESPP

FlyBetter Days

Wellbeing Programs

Digital Disconnect Days

Talent & Development Programs

Job summary

Flywire is seeking a Senior Implementation Consultant I to join our global team. You will act as a subject matter expert for product areas, delivering student receivable and eCommerce implementations and providing training, documentation, and change management support to clients.

You will collaborate with product, engineering, and customers to shape product vision, train client super users, and mentor new hires while traveling up to 15% to client sites and internal meetings.

Qualifications

• 6+ years in Higher Education (Student Finance preferred).
• Knowledge of Higher Education ERPs (Oracle, Banner, Colleague, Unit4, SAP, and Workday).
• Excellent client-facing and internal communication skills (written and oral).
• Knowledge of implementing and configuring payment software preferred.
• Experience in training software end users for both functional and technical minded customers.
• Understanding of the broader payment processing industry.
• Ability to travel up to 15% to client sites and for internal meetings.

Responsibilities

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire.
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering.
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales.
• Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products.
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders.
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants.
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures.
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives.
• Help contribute to an innovative culture and customer experience every day

Skills

Client-facing

Training

ERP knowledge

Travel readiness

Tools

JIRA

Smartsheets

Google Suite

Box

Zendesk

Job description

Flywire is seeking a Senior Implementation Consultant I to join our global team. You will act as a subject matter expert for product areas, delivering student receivable and eCommerce implementations and providing training, documentation, and change management support to clients.

You will collaborate with product, engineering, and customers to shape product vision, train client super users, and mentor new hires while traveling up to 15% to client sites and internal meetings.