Senior Implementation Consultant I (Education)

Flywire; Warrnambool; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

ESPP - Employee Stock Purchase Plan

Global induction program

Wellbeing programs

Job summary

Flywire is seeking an experienced Senior Implementation Consultant I to join our global team. You will act as a subject matter expert for product areas, lead client implementations, and share best practices across regions.

You will provide training, develop documentation, and mentor new hires while helping measure customer success metrics and contribute to our product vision.

Qualifications

• 6+ years experience in Higher Education (Student Finance preferred).
• Knowledge of Higher Education ERPs like Oracle, Banner, Colleague, Unit4, SAP, and Workday.
• Excellent client-facing and internal communication skills (written and oral).
• Knowledge of implementing and configuring payment software preferred.
• Experience in training software end users for both functional and technical minded customers.
• Understanding of the broader payment processing industry.
• Ability to travel up to 15% to client sites and for internal meetings.

Responsibilities

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day

Skills

Client-facing communication

Training end users

Travel readiness

Stakeholder collaboration

Education

Higher Education experience

Tools

Oracle

Banner

Colleague

Unit4

SAP

Workday

JIRA

Smartsheets

Google Suite

Box

Zendesk

Job description

Job Description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

Flywire is seeking an experienced, self-motivated Senior Implementation Consultant I to join our dynamic and growing global team. The Senior Implementation Consultant I, will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SaaS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibility:

• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day

Qualifications

Here’s What We’re Look For:

• 6+ years experience in Higher Education (Student Finance preferred)
• Knowledge of Higher Education ERPs like Oracle, Banner, Colleague, Unit4, SAP, and Workday
• Excellent client-facing and internal communication skills (written and oral)
• Knowledge of implementing and configuring payment software preferred
• Experience in training software end users for both functional and technical minded customers
• Understanding of the broader payment processing industry
• Ability to travel up to 15% to client sites and for internal meetings

Technologies We Use:

• Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, and Zendesk

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, colour, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #Li-Hybrid