Senior ICT Officer

Walgett Shire Council; Walgett; Presencial; AUD 78.000 - 95.000; Tempo integral

Benefícios oferecidos por esta vaga

Salary from $78,000 to $95,411

Superannuation

5 weeks annual leave

My Leave

Relocation assistance

Shared housing may be available

Training and development

Inclusive workplace culture

Resumo da vaga

Walgett Shire Council is seeking an experienced Senior ICT Officer to manage day-to-day operations of the Council’s technology environment. You will be the principal internal ICT contact, supporting staff and Councillors while coordinating with our MSP to track and resolve issues.

Hybrid meetings and wide-ranging ICT services are part of the role. The successful candidate will have strong problem-solving, customer service and communication skills, experience with Windows/Microsoft 365, and a

Qualificações

• Experience providing ICT support and administration across Windows and Microsoft 365 environments.
• Experience administering Microsoft 365 services, including Entra ID, Intune, Teams and SharePoint.
• Ability to diagnose and resolve hardware, software, network and connectivity issues, and escalate when needed.
• Experience with external ICT providers and managing SLAs, service requests and incidents.

Responsabilidades

• Lead day-to-day ICT support and services relied on by Council staff across the Shire.
• Collaborate with the Managed Service Provider to keep systems reliable, secure and responsive.
• Monitor MSP performance, support cybersecurity and information management practices.
• Provide audio-visual support for hybrid meetings and events.
• Advise on ICT risks, service performance and improvement opportunities.

Conhecimentos

ICT support

Customer service

Communication

Problem solving

Independent work

Formação

Certificate IV in IT or related discipline

Ferramentas

Windows

Microsoft 365

Entra ID

Intune

Teams

SharePoint

Descrição da vaga

Key responsibilities

• Lead the day-to-day ICT support and services that Council staff rely on across the Shire.
• Work closely with Council’s Managed Service Provider to keep systems reliable, secure and responsive.
• Salary from $78,000 to $95,411 per year, depending on skills and experience, plus superannuation.
• Five weeks annual leave, an additional week of My Leave, and shared housing may be available.

About the role

Walgett Shire Council is seeking an experienced Senior ICT Officer to manage the day-to-day operation of Council’s technology environment.

You will be Council’s principal internal ICT contact, providing practical support to staff and Councillors and working closely with our Managed Service Provider to ensure issues are tracked, escalated and resolved. The role supports Council’s offices and services across a large Shire, so you will need to be organised, responsive and comfortable working with people who have different levels of technical experience.

Your work will cover a broad range of ICT services, including Microsoft 365, user access, computers and mobile devices, telecommunications, software licences and Council’s ICT asset register. You will also provide audio-visual support for Council and committee meetings, training and community events, including hybrid meetings.

You will monitor the performance of the Managed Service Provider, support cybersecurity and information management practices, and advise the Principal Legal Advisor and General Manager on ICT risks, service performance and improvement opportunities. You will also help Council make better use of digital tools and technology.

This is a hands‑on role with scope to contribute to the way Council’s ICT services develop. You will work across the organisation and have the opportunity to make a practical difference to the systems and support staff rely on every day.

About you

You are an experienced ICT professional who enjoys solving problems and helping people use technology well. You can work independently, manage competing priorities and explain technical issues in clear, practical terms.

You will bring:

• Experience providing ICT support and administration across Windows and Microsoft 365 environments.
• Experience administering Microsoft 365 services, including Entra ID, Intune, Teams and SharePoint.
• The ability to diagnose and resolve hardware, software, network and connectivity issues, and to elevate complex matters appropriately.
• Experience working with external ICT providers, including managing service requests, incidents and agreed service levels.
• Experience managing ICT assets, software licences and telecommunications services.
• A sound understanding of cybersecurity, data protection and information management.
• Strong customer service and communication skills, including the ability to prepare clear user instructions.
• Experience providing audio‑visual support for meetings or public events. Experience with hybrid or livestreamed meetings will be well regarded.
• The ability to work with limited supervision and contribute to service improvement and digital initiatives.
• A Certificate IV or higher qualification in Information Technology or a related discipline, or equivalent relevant experience.
• A current Australian Class C driver licence.

Experience in local government or the public sector, and familiarity with systems such as Civica Authority and Content Manager, will be well regarded. Experience with ICT procurement, contract management, digital transformation or the Essential Eight Maturity Model is also desirable.

What we offer

• Salary from $78,000 to $95,411 depending on skills and experience.
• Superannuation in addition to your salary.
• 5 weeks annual leave each year.
• An additional week of My Leave, Council's wellness and wellbeing leave.
• Relocation assistance for a strong candidate.
• Shared housing may be available for $150 per week, subject to availability.
• Training and professional development opportunities.
• Most importantly, we want to create a workplace where good people enjoy working together. We value experience, different perspectives, practical ideas and people who are prepared to share what they know.
• You will have room to exercise professional judgement, an opportunity to influence how we deliver our service and colleagues who are expected to support one another.

The overall value of the package extends well beyond the advertised salary. Housing assistance, relocation support, and additional leave provide a significant financial and lifestyle benefit.

About us

Walgett Shire Council serves a large, diverse and unique region in northwestern New South Wales. We provide a broad range of services across multiple communities and are committed to improving service delivery, strengthening long term sustainability and delivering practical outcomes for our residents.

At Walgett Shire Council, our people make a real difference. We offer varied and meaningful work, the opportunity to contribute across a complex organisation, and the chance to be part of a Council that is actively improving how it operates. We are guided by our core values of Respect, Integrity, Ethical Conduct, Courage, Honesty, Accountability and Responsibility.

This is an opportunity to join an organisation where the work is varied, the challenges are real, and the right person can make a genuine impact.

Closing date for applications

Applications close at 9.00am on Monday, 16 November 2026.

Walgett Shire Council is proud to be an equal opportunity employer, committed to fostering diversity and inclusion in our workplace. We encourage applications from people with disabilities, culturally and linguistically diverse persons, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples.