Field ICT Technician — Support Education in Victoria

Catholic Education Ballarat; Ballarat; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

3 weeks gifted leave

Annual leave entitlements

Job summary

Catholic Education Ballarat is seeking a Senior ICT Technician - Field Services to deliver advanced technical support and lead improvements across our network of schools and offices throughout Western Victoria.

You will diagnose onsite and remote ICT issues, manage Microsoft 365, Windows, Entra ID, Intune and endpoint management, and mentor colleagues while maintaining security and compliance.

Qualifications

• Experience delivering ICT support across multi-site or complex environments.
• Advanced knowledge of Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• Ability to communicate technical concepts clearly to diverse stakeholders.
• Proactive approach to continuous improvement, documentation and knowledge sharing.
• Relevant ICT qualifications or certifications or equivalent experience.

Responsibilities

• Lead diagnosis and resolution of complex onsite and remote ICT issues.
• Provide advanced support across Microsoft 365, Windows and Apple devices, networking, wireless, telephony and AV technologies.
• Support infrastructure upgrades, device deployments and tech refresh projects.
• Act as escalation point, mentoring colleagues and sharing expertise.
• Work with schools, suppliers and specialist teams to deliver high-quality ICT services.
• Ensure security, privacy and compliance in all activities.

Job description

Catholic Education Ballarat is seeking a Senior ICT Technician - Field Services to deliver advanced technical support and lead improvements across our network of schools and offices throughout Western Victoria.

You will diagnose onsite and remote ICT issues, manage Microsoft 365, Windows, Entra ID, Intune and endpoint management, and mentor colleagues while maintaining security and compliance.