Senior ICT Field Support Specialist — Flexible Work

WA Country Health Service; Shire Of Esperance; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Superannuation 12%

Salary packaging

Professional development

Flexible working

Flexible leave

Other allowances

Job summary

WA Country Health Service in Esperance seeks a Permanent Full Time ICT Support professional to provide high level information technology and communications support to clients, coordinating day-to-day ICT functions, including task assignment, incident escalation, and resolution to ensure continuous health service delivery.

You will develop and maintain clinical and business information systems to support operations and strategic information needs, working within a large team across remote and

Qualifications

• Communicates clearly and respectfully with patients, staff and stakeholders with a focus on great customer service.
• Works effectively as part of a busy team to deliver safe and timely ICT services in person and remotely.
• Able to analyse and resolve complex ICT issues in a large corporate environment.
• Able to analyse and resolve ICT networking issues in a Microsoft network operating environment.
• Prepares documentation and client advice to a high standard suitable for management.

Responsibilities

• Provides high level information technology and communications support and advice to clients.
• Coordinates day to day ICT support functions, including task assignment, incident escalation and resolution and queue management.
• Develops and maintains the clinical and business information systems to support the operations and strategic information needs of the organisation.

Skills

Clear communication

Team collaboration

ICT issue resolution

Networking in Microsoft env

Documentation & advising

Job description

WA Country Health Service in Esperance seeks a Permanent Full Time ICT Support professional to provide high level information technology and communications support to clients, coordinating day-to-day ICT functions, including task assignment, incident escalation, and resolution to ensure continuous health service delivery.

You will develop and maintain clinical and business information systems to support operations and strategic information needs, working within a large team across remote and