Service Operations Consultant: Automate & Elevate Customer Ops

Health Support Services, LLC; Cockburn; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12% employer contributed superannuity

Salary packaging arrangements

Professional development opportunities

Flexible working

Discounts with corporate partners

Health and well-being initiatives

Employee Assistance Program

Other location-based allowances

Job summary

Health Support Services (HSS) in Western Australia seeks a Service Operations Consultant to join a recruitment pool for fixed-term full-time appointments. You will consult with customers to deliver offsite ICT services, coordinate demand-driven virtual teams, and push for automation and self-service improvements.

This role forms part of the ICT Business Unit, supporting WA Health operations and customers across hospitals and facilities.

Qualifications

• Consulting with customers to deliver offsite services ops products and services.
• Coordinating virtual teams allocated by demand to designated customers.
• Optimising services particularly through automation and self-service.

Responsibilities

• Consult with customers to deliver offsite services ops products and services.
• Coordinate virtual teams allocated by demand to designated customers.
• Improve services through automation and self-service.

Skills

Customer consultation

Team coordination

Automation mindset

Job description

Health Support Services (HSS) in Western Australia seeks a Service Operations Consultant to join a recruitment pool for fixed-term full-time appointments. You will consult with customers to deliver offsite ICT services, coordinate demand-driven virtual teams, and push for automation and self-service improvements.

This role forms part of the ICT Business Unit, supporting WA Health operations and customers across hospitals and facilities.