Senior ICT Support Engineer (On-site/Remote)

eHealth Queensland; Brisbane; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Superannuation 12.75%

Leave loading 17.5%

Employee support programs

Flexible leave entitlements

Training & development opportunities

Career growth programs

Résumé du poste

eHealth Queensland is seeking a skilled Level 2 ICT support professional to join the Digital Partnership teams. The role provides on-site and remote support, incident management and request fulfilment across End User Computing, Servers/Networks and Unified Communications to help meet enterprise service levels.

You will configure, install and monitor ICT environments, diagnose incidents with drive to resolve quickly, and contribute to procedures while delivering excellent client service in a

Qualifications

• Demonstrated technical expertise in ICT environments and multiple technical domains.
• Experience delivering high-quality ICT support and managing workloads.
• Ability to identify and resolve ICT problems within defined SLAs.
• Strong interpersonal skills and ability to mentor junior staff.

Responsabilités

• Provide on-site and remote Level 2 ICT support at Queensland Health sites.
• Configure, install, monitor and support ICT environments with high technical expertise.
• Investigate incidents, diagnose and remediate to meet service levels.
• Develop, maintain and follow procedures for maintenance across technical domains.
• Deliver excellent customer service and collaborate with others to reach decisions.

Description du poste

Take the next step in your career with this exciting opportunity within eHealth. The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.

What you'll do

• Provide operational support (on-site and remote) to Queensland Health sites as required.
• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.

About you

We are searching for someone who has:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.