Senior ICT Delivery Lead - Hybrid & Service Excellence

Council Jobs; Wangaratta; Hybride; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangements

Training & development

Employee Assistance Program (EAP)

Résumé du poste

Rural City of Wangaratta is seeking a Senior ICT Delivery Officer to lead service delivery and provide advanced technical support across desktop, devices and end-user computing. The role combines hands-on tech with leadership, guiding the ICT Delivery Officer and coordinating service desk activities.

You will work with vendors and stakeholders to ensure reliable service delivery, contribute to cybersecurity and resilience, and support meaningful regional projects in a dynamic team environment.

Qualifications

• Experience in ICT service delivery and end-user computing.
• Strong leadership skills and ability to mentor staff.
• Proven ability to coordinate vendors and stakeholders.

Responsabilités

• Provide advanced technical support across desktop, device, software, telephony and end-user computing.
• Resolve complex ICT issues and ensure high-quality customer outcomes.
• Coordinate service desk activities and monitor ticket queues.
• Support and mentor the ICT Delivery Officer.
• Manage device deployments and hardware lifecycle activities.
• Contribute to ICT projects and continuous improvement initiatives.
• Collaborate with vendors and technology partners to ensure service delivery.
• Support cybersecurity and operational resilience.

Connaissances

Technical support

Service delivery

Team leadership

Vendor management

Cybersecurity

Problem solving

Stakeholder communication

Outils

ITIL

Description du poste

Rural City of Wangaratta is seeking a Senior ICT Delivery Officer to lead service delivery and provide advanced technical support across desktop, devices and end-user computing. The role combines hands-on tech with leadership, guiding the ICT Delivery Officer and coordinating service desk activities.

You will work with vendors and stakeholders to ensure reliable service delivery, contribute to cybersecurity and resilience, and support meaningful regional projects in a dynamic team environment.