ICT Coordinator - Own the Tech Lifecycle & Build Systems

SME Powered Services; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

SME Powered Services in Australia seeks an ICT Coordinator to lead the employee technology lifecycle, provide end-user support, and collaborate with external IT partners to keep systems, devices and users running smoothly across Victoria.

You will manage onboarding, device configuration, access controls, and license management while driving cybersecurity and compliance efforts. The role spans office and project locations with a hands-on, proactive mindset and opportunities to improve processes.

Qualifications

• Previous experience in an ICT Coordinator, ICT Support, Systems Administrator or similar role.
• Strong knowledge of Windows environments and Microsoft 365.
• Experience supporting end users across multiple locations.
• Excellent troubleshooting and problem-solving skills.
• Strong organisational skills and attention to detail.
• Outstanding communication and customer service skills.
• Ability to build strong relationships with technical and non-technical stakeholders.
• Proactive mindset with genuine curiosity for technology and continuous improvement.
• Desirable: basic scripting and automation – SQL, API familiarity.
• Desirable: Microsoft Power Platform – Power Query, Power BI, Power Automate and Power Apps.

Responsibilities

• Provide responsive ICT support across hardware, software, devices, connectivity and Microsoft 365 environments.
• Troubleshoot and resolve issues, coordinating with external IT partners where required.
• Deliver a high-quality support experience to employees across office and project locations.
• Manage end-to-end onboarding, role changes and offboarding activities.
• Configure and deploy devices, manage user accounts, permissions and software licensing.
• Ensure secure and consistent access management and equipment recovery processes.
• Administer Microsoft 365, Microsoft Entra and core business systems.
• Maintain user access, security controls, system updates and ICT documentation.
• Support the organisation's cybersecurity, governance and compliance requirements.
• Maintain the IT asset register and oversee hardware lifecycle management.
• Coordinate procurement, warranties, repairs, licensing and vendor relationships.
• Monitor service requests and ensure effective resolution through internal and external support channels.
• Support technology upgrades, system implementations and business improvement initiatives.
• Assist with testing, rollout and change management activities.
• Identify opportunities to automate processes, improve user experience and enhance operational efficiency.

Skills

Windows environments

Microsoft 365

End-user support

Troubleshooting

Communication skills

Tools

Microsoft Entra

Power BI

Power Automate

Power Apps

SQL basics

Job description

SME Powered Services in Australia seeks an ICT Coordinator to lead the employee technology lifecycle, provide end-user support, and collaborate with external IT partners to keep systems, devices and users running smoothly across Victoria.

You will manage onboarding, device configuration, access controls, and license management while driving cybersecurity and compliance efforts. The role spans office and project locations with a hands-on, proactive mindset and opportunities to improve processes.