Senior ICT Delivery Officer

Rural City of Wangaratta; Wangaratta; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

Professional development opportunities

flu vaccinations

Job summary

Rural City of Wangaratta is seeking a Senior ICT Delivery Officer to lead the Technology & Data Services team and support staff, Councillors and the community.

You will blend hands-on technical expertise with service delivery leadership, act as a high-level escalation point, and mentor the ICT Delivery Officer while driving technology rollouts and project work.

Qualifications

• Experience in ICT service delivery, desktop support, or end-user computing.
• Ability to guide and support others and build team capability.
• Strong troubleshooting and communication skills with stakeholders.

Responsibilities

• Provide advanced technical support across desktop, devices, software, telephony and end-user computing environments.
• Resolve complex ICT issues and ensure timely, high-quality customer outcomes.
• Coordinate service desk activities and monitor ticket queues for efficient delivery of ICT services.
• Support and mentor the ICT Delivery Officer through day-to-day guidance.
• Manage device deployments, upgrades, and hardware lifecycles.

Skills

Technical leadership

ICT service delivery

Escalation management

Mentoring

Customer service

Education

Tertiary ICT qualification

Job description

Are you an experienced ICT professional who enjoys solving complex technical challenges, leading by example and delivering outstanding customer service?

Rural City of Wangaratta is seeking a motivated and customer-focused Senior ICT Delivery Officer to join our Technology & Data Services team. This is an exciting opportunity to play a key role in supporting the technology that enables Council to deliver essential services to staff, Councillors and the community.

As a senior member of the team, you will combine hands-on technical expertise with service delivery leadership, acting as a key escalation point for complex ICT issues while helping coordinate the day-to-day operations of Council’s ICT support services. You will also provide guidance and support to the ICT Delivery Officer, helping to build capability and maintain high service standards across the team.

In this varied and rewarding role, you will:

• Provide advanced technical support across desktop, device, software, telephony and end-user computing environments.
• Resolve complex ICT issues and ensure timely, high-quality customer outcomes.
• Coordinate service desk activities, monitor ticket queues and support the efficient delivery of ICT services.
• Support and mentor the ICT Delivery Officer through day-to-day guidance and coaching.
• Manage device deployments, upgrades, hardware lifecycle activities and technology rollouts.
• Contribute to ICT projects, system implementations, maintenance activities and business improvement initiatives.
• Work closely with vendors, stakeholders and technology partners to ensure reliable and effective service delivery.
• Support cybersecurity, operational resilience and continuous improvement across Council’s technology environment.

This role offers the opportunity to work across a broad range of technologies while making a meaningful impact in a dynamic and supportive environment. No two days are the same, and you’ll have the chance to contribute to critical projects, influence service improvements and further develop your technical and leadership capabilities.

We are looking for someone who brings strong troubleshooting and problem-solving skills, a passion for customer service, and the ability to communicate technical information clearly to a wide range of stakeholders. Experience in ICT service delivery, desktop support, infrastructure support or end-user computing, along with the ability to guide and support others, will be highly regarded.

Why Work for Rural City of Wangaratta?

Joining our team comes with an array of exciting benefits, including:

• Inclusive and supportive work environment.
• Ongoing training and professional development opportunities.
• Hybrid work arrangements following successful completion of probation.
• Corporate benefits including annual flu vaccinations and discounted gym memberships.
• Employee Assistance Program (EAP) providing confidential wellbeing and counselling support.
• The opportunity to work on meaningful projects that support a growing regional community.

If you’re looking for a role where you can apply your technical expertise, develop your leadership skills and make a genuine contribution to organisational success, we’d love to hear from you.

For more information and to view the Position Description, please visit www.wangaratta.vic.gov.au.For further enquiries regarding this position, please contact Claire Kearns, Acting Manager Customer, Digital & Transformation Service at ********@wangaratta.vic.gov.au

Applications close at 3:00pm on Monday, 2 November 2026.

Rural City of Wangaratta is a child-safe and equal opportunity employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. These roles require a valid Working with Children Check and National Criminal History Check.

When submitting your application, please include:

• A cover letter outlining your interest in the position and suitability for the role.
• A current resume, including at least two referees.
• A response addressing the key selection criteria, detailing your skills, experience and achievements relevant to the position.