Senior HR Operations Officer

SmartRecruiters, Inc.; Richmond; Hybrid; AUD 99,000 - 106,000; Full time

Benefits offered by this job

Onsite childcare

Staff discounts and benefits

Health and wellbeing programs

Job summary

Western Sydney University is seeking a Senior HR Operations Officer at the Hawkesbury campus. The role delivers high-level HR services across the employee lifecycle, overseeing complex transactions and ensuring compliance with employment legislation and enterprise agreements.

You will manage Tier 1 HR enquiries, coordinate workflows, and coach staff to improve service delivery. A tertiary HR qualification or equivalent is required, with extensive HR operations experience.

Qualifications

• A tertiary qualification in Human Resources, Business or a related discipline, or equivalent professional experience.
• Extensive experience in HR operations and data governance.
• Strong knowledge of employment legislation and enterprise agreements.

Responsibilities

• Deliver high-level operational HR services across the employee lifecycle.
• Oversee complex transactions and ensure compliance with legislation and policies.
• Manage Tier 1 HR enquiries and act as escalation point for sensitive matters.

Skills

Analytical skills

Communication

Problem-solving

Attention to detail

Education

Tertiary qualification in HR or related field

Tools

HR systems

Job description

• Full-time, 12-month fixed term contract at HEW level 6.
• Hawkesbury campus with flexible working arrangements. Salary: $99,159 – $106,284 per annum, plus 17% Super and Leave Loading.

The Senior HR Operations Officer delivers complex HR transactions, resolves escalated enquiries and protects employee data integrity.

The Opportunity

You will deliver high-level operational HR services across the employee lifecycle, overseeing complex transactions and ensuring work complies with employment legislation, enterprise agreements, policies and procedures. You will provide informed guidance across onboarding, payroll, leave management, WHS, casual employment, staff benefits, employment variations and superannuation.

You will manage Tier 1 HR enquiries and act as an escalation point for non-standard or sensitive matters. Applying sound judgement and specialist knowledge, you will resolve service requests while maintaining accurate employee master data across HR systems.

You will coordinate workflows, implement quality assurance practices and identify opportunities to improve transactional service delivery, enquiry management and staff self-service. Working with internal stakeholders, you will refine processes and coach People Operations Officers to support consistent, reliable HR services.

What Success Looks Like:

• Complex HR transactions are completed accurately and in line with policy, legislation and enterprise agreements.
• Employee master data is validated and maintained to support reliable reporting and informed decision-making.
• Non-standard and sensitive HR enquiries are resolved through sound judgement and specialist advice.
• Operational workflows and quality assurance practices improve service consistency, efficiency and data integrity.People Operations Officers receive practical coaching that builds capability and embeds consistent practices.
• A tertiary qualification in Human Resources, Business or a related discipline, or equivalent professional experience.
• Extensive experience in HR operations, including complex transaction processing and employee data governance.
• Advanced knowledge of employment legislation, enterprise agreements and compliance frameworks.
• Demonstrated experience leading process improvements and embedding quality assurance practices.
• Strong analytical, problem-solving, communication and influencing skills, with close attention to detail and data integrity.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare:Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
• Closing Date: 11:59pm, Sunday 4thOctober 2026
• Working Rights: You must provide evidence of full-time working rights in Australia at application.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy . We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [e-mail] .

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn .