Senior HR Operations Leader: AI, Analytics & Systems

HR Partners; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Randstad HR Partners is seeking a senior HR Manager to lead a multidisciplinary People & Culture team and drive service delivery across the employee lifecycle in a health sector setting. You will champion HR tech modernisation, analytics and AI-driven enhancements, while overseeing a team of five specialists.

Reporting to the Head of People & Culture, you will shape enterprise programmes, governance, and employee engagements, ensuring compliance and a self-service oriented HR operation.

Qualifications

• You are a naturally curious, progressive HR leader who thrives in a fast-paced environment where strategy meets practical execution.
• You have hands-on experience optimising major HCM platforms, driving process automation and exploring practical AI applications in HR with appropriate data governance.

Responsibilities

• P&C Operations & Service Delivery: Own service standards across the employee lifecycle, driving a self-service first model to optimise team workflows, response times, and candidate/employee experience.
• Digital, AI & Analytics Integration: Lead the performance and optimisation of enterprise systems (Dayforce, Acorn, SuccessFactors). Build business cases for workflow automation and AI adoption (e.g., Copilot/ChatGPT/Power Automate) while directing Power BI workforce analytics to inform executive decisions.
• Enterprise People Programs: Directly design and deliver core programs—including performance management, remuneration frameworks, and strategic workforce planning—ensuring alignment with organisational strategy.
• Employee Relations & Escalation: Serve as the senior escalation point for complex ER matters, providing expert direction on risk, procedural fairness, legislative compliance (Fair Work Act, WHS, psychosocial safety), and P&C policy governance.
• Talent Acquisition Leadership: Oversee end-to-end recruitment operations through the TA Lead, ensuring scalable hiring models, optimized Dayforce candidate tracking, and top-tier candidate experience.
• People Leadership: Coach, mentor, and build capability across a team of 5 direct reports, embedding a culture of accountability, technology adoption, and continuous learning.

Job description

Randstad HR Partners is seeking a senior HR Manager to lead a multidisciplinary People & Culture team and drive service delivery across the employee lifecycle in a health sector setting. You will champion HR tech modernisation, analytics and AI-driven enhancements, while overseeing a team of five specialists.

Reporting to the Head of People & Culture, you will shape enterprise programmes, governance, and employee engagements, ensuring compliance and a self-service oriented HR operation.