Housing Services Client Officer – Flexible, Community-Focused

NSW Department of Communities and Justice; Coniston; Sur place; AUD 83 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive pay and conditions

Flexible, autonomous work environment

Health & Wellbeing and Employee Assmt.

Résumé du poste

NSW Department of Communities and Justice (Homes NSW) is seeking a Client Service Officer to support housing services for the Southern & Western District. You will work with tenants, housing applicants, advocates and support services to secure safe, sustainable housing.

In this frontline role, you’ll visit clients, assess needs, assist with applications, and coordinate with government and non-government partners to deliver positive housing outcomes while maintaining high customer service

Qualifications

• Empathy with resilience to support vulnerable clients.
• Excellent communication and relationship-building skills.
• Strong customer service orientation with empathetic approach.

Responsabilités

• Visit tenants in their homes on a regular base.
• Conduct property inspections and support tenants to sustain tenancies.
• Process and assess applications and enquiries using relevant policies.
• Work with counter, phone, and community clients to resolve housing needs.
• Collaborate with partner agencies to assist in housing outcomes.

Connaissances

Empathy

Resilience

Communication

Customer service

Relationship-building

Independence

Description du poste

NSW Department of Communities and Justice (Homes NSW) is seeking a Client Service Officer to support housing services for the Southern & Western District. You will work with tenants, housing applicants, advocates and support services to secure safe, sustainable housing.

In this frontline role, you’ll visit clients, assess needs, assist with applications, and coordinate with government and non-government partners to deliver positive housing outcomes while maintaining high customer service