Senior Housing Services Advisor - Flexible, Impactful Role

Homes NSW; Parkes; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing programs

Employee Assistance Programs

Flexible, autonomous work environment

Job summary

Homes NSW in Parkes, NSW is seeking a Senior Client Service Officer to provide frontline housing services, advice on options, and support to clients with complex needs. You will work with advocates and stakeholders to improve outcomes and coach team members in client information systems.

The role focuses on tenancy and property management services, ensuring compliance and addressing arrears while maintaining high integrity in client records. A NSW Driver Licence is essential.

Qualifications

• Experience working with clients in complex service environments.
• Strong stakeholder engagement and relationship management skills.
• Ability to coach team members to improve capability.
• Experience managing competing priorities and delivering results.
• High level of communication and interpersonal skills.

Responsibilities

• Front line position advising on housing options based on eligibility and policies.
• Collaborate with stakeholders to improve client outcomes and remove barriers.
• Resolve complex tenancy issues and represent Housing NSW at NCAT.
• Coach team members in client information systems and case management.
• Manage client processes including transfers, arrears and subsidy reviews.
• Maintain accurate, confidential client records.

Skills

Client service

Stakeholder engagement

Mentorship

Case management

Job description

Homes NSW in Parkes, NSW is seeking a Senior Client Service Officer to provide frontline housing services, advice on options, and support to clients with complex needs. You will work with advocates and stakeholders to improve outcomes and coach team members in client information systems.

The role focuses on tenancy and property management services, ensuring compliance and addressing arrears while maintaining high integrity in client records. A NSW Driver Licence is essential.