IT Service Desk Specialist - Hybrid Work & Security Focus

St John Ambulance Australia (National Office); City of Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging options

Modern offices

Hybrid work model

Professional development

Private health insurance discounts

Job summary

St John Ambulance Australia (National Office) is seeking an experienced IT Service Desk Analyst to provide responsive, customer-focused support across the organisation. You will resolve service desk requests, troubleshoot hardware, software and network issues, and assist with managing Microsoft and cybersecurity platforms.

You will collaborate with staff, volunteers, vendors and MSPs to deliver secure, reliable IT services and an exceptional user experience.

Qualifications

• 5+ years of experience in an IT Support or Service Desk role.
• Tertiary qualifications in Information Technology or equivalent enterprise IT experience.
• Strong experience with Microsoft 365, Azure, Entra ID, Exchange Online and Intune.
• Sound knowledge of cybersecurity principles, including Essential Eight, Zero Trust, MFA and endpoint security.
• Excellent communication and customer service skills, with the ability to support both technical and non-technical users.
• Proven ability to troubleshoot complex IT issues and collaborate with vendors, managed service providers and security partners.

Responsibilities

• Resolve service desk requests and provide responsive user support.
• Troubleshoot hardware, software and network issues.
• Support ongoing management of Microsoft 365, Azure, Entra ID, Exchange Online and Intune.
• Collaborate with staff, volunteers, vendors, MSPs and security partners.
• Maintain secure, reliable IT services while delivering an exceptional user experience.

Skills

IT Support

Service Desk

Microsoft 365

Azure

Entra ID

Exchange Online

Intune

Cybersecurity

Zero Trust

MFA

Endpoint Security

Vendor Collaboration

Education

Tertiary IT Qualifications

Job description

St John Ambulance Australia (National Office) is seeking an experienced IT Service Desk Analyst to provide responsive, customer-focused support across the organisation. You will resolve service desk requests, troubleshoot hardware, software and network issues, and assist with managing Microsoft and cybersecurity platforms.

You will collaborate with staff, volunteers, vendors and MSPs to deliver secure, reliable IT services and an exceptional user experience.