Senior Guest Services Lead | 14/7 Roster | On‑Site Housing

Civeo Corporation; Dysart; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

Permanent full-time role

14/7 roster

Accommodation and meals on site

On-site gym and village amenities

Employee rewards and retail discounts

Job summary

Civeo Corporation is seeking a Senior Guest Services Assistant to lead the Guest Services team at our Dysart Village in Central Queensland. You will oversee front office operations, bookings, room allocations, reservations, guest check-ins/check-outs, and related reporting and administration.

You will mentor staff, ensure data accuracy, and uphold high service standards for guests and clients, in a full-time 14/7 roster role with on-site responsibilities and safety focus.

Qualifications

• Previous senior guest services or front office leadership experience.
• Supervisory or leadership experience within hospitality or accommodation services.
• Experience using accommodation management systems, RMS9 or similar.
• Strong administration and Microsoft Office skills.
• Excellent communication and customer service skills.
• Ability to work in a high-volume, fast-paced environment.
• Strong organizational and multitasking abilities.
• Previous remote village, mining or resources accommodation experience (desirable).
• Ability to pass a pre-employment medical and drug & alcohol screening.
• National Police Clearance or willingness to obtain one.
• Full Australian working rights.

Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations
• Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with company procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain accurate cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Multitasking

High-volume environment

Tools

RMS9

Microsoft Office

Job description

Civeo Corporation is seeking a Senior Guest Services Assistant to lead the Guest Services team at our Dysart Village in Central Queensland. You will oversee front office operations, bookings, room allocations, reservations, guest check-ins/check-outs, and related reporting and administration.

You will mentor staff, ensure data accuracy, and uphold high service standards for guests and clients, in a full-time 14/7 roster role with on-site responsibilities and safety focus.