Senior Guest Service Assistant | Dysart | 14:7

Civeo Corporation; Dysart; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

Permanent full-time role

14/7 roster

Accommodation and meals on site

On-site gym and village amenities

Employee rewards and retail discounts

Job summary

Civeo Corporation is seeking a Senior Guest Services Assistant to lead the Guest Services team at our Dysart Village in Central Queensland. You will oversee front office operations, bookings, room allocations, reservations, guest check-ins/check-outs, and related reporting and administration.

You will mentor staff, ensure data accuracy, and uphold high service standards for guests and clients, in a full-time 14/7 roster role with on-site responsibilities and safety focus.

Qualifications

• Previous senior guest services or front office leadership experience.
• Supervisory or leadership experience within hospitality or accommodation services.
• Experience using accommodation management systems, RMS9 or similar.
• Strong administration and Microsoft Office skills.
• Excellent communication and customer service skills.
• Ability to work in a high-volume, fast-paced environment.
• Strong organizational and multitasking abilities.
• Previous remote village, mining or resources accommodation experience (desirable).
• Ability to pass a pre-employment medical and drug & alcohol screening.
• National Police Clearance or willingness to obtain one.
• Full Australian working rights.

Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations
• Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with company procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain accurate cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Multitasking

High-volume environment

Tools

RMS9

Microsoft Office

Job description

About the Role

We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland.

Reporting to site management, you will supervise and support the Guest Services team while ensuring the smooth day-to-day operation of front office services. This includes accommodation bookings, room allocations, reservations management, guest arrivals and departures, reporting, retail transactions and general administration.

As a senior member of the Guest Services team, you will assist with training and mentoring team members, maintaining data accuracy and delivering a high standard of service to guests and clients.

This is a full-time, permanent position working a 14 days on, 7 days off roster (14/7) .

Key Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations
• Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with company procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain accurate cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

About You

• Previous experience in a senior guest services, reservations, accommodation services or front office leadership role
• Demonstrated supervisory or leadership experience within hospitality or accommodation services
• Experience using accommodation management systems, preferably RMS9 or similar
• Strong administration and Microsoft Office skills
• Excellent communication and customer service skills
• Ability to work in a high-volume, fast-paced environment
• Strong organisational, problem-solving and multitasking abilities
• Previous remote village, mining or resources accommodation experience (desirable)
• Ability to pass a pre-employment medical and drug & alcohol screening
• National Police Clearance or willingness to obtain one
• Full Australian working rights

What We Offer

• Permanent, full-time opportunity
• 14/7 roster
• Total package of $89,188.67 including a $7,000 DIDO incentive
• Accommodation and meals provided whilst on site
• Access to on-site gym, recreation facilities and village amenities
• Employee rewards, recognition and retail discounts through The Civeo Hive
• Employee Assistance Program (EAP) and wellbeing initiatives
• Ongoing training, development and career progression opportunities
• Supportive team culture with a strong focus on safety