Senior Global Network Support Engineer

Acworth Recruitment; Gold Coast City; Presencial; AUD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual 5% incentive bonus

Flexible in-office schedule – 3 days a

Birthday Leave

Training allowance + study leave

Mentored growth and recognition

Descripción de la vacante

Megaport is seeking a Technical Support Engineer to be the first point of contact for customers, resolving networking and account-related issues via phone and web support. You’ll join a global team, work from our Brisbane or Melbourne offices, and help deliver strong customer outcomes.

You’ll bring 3+ years of networking troubleshooting, IT/Networking education, and English proficiency. Certifications such as CCNA/CCNP are advantageous as you collaborate with cross-functional teams to meet KPIs

Formación

• Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
• Studied or completed a degree in IT, Networking, or a related field.
• Fluent in English, both written and verbal.
• Strong customer service skills.
• Able to work independently and collaborate with global teams.
• Detail-oriented, organised, and focused on delivering high-quality results.
• Eager to learn and grow in a fast-paced tech environment.
• Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.

Responsabilidades

• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Adhere to operating procedures and policies.
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Focus on resolving issues at first contact and keep customers informed.
• Spot opportunities to help customers improve their services.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.
• Clearly communicate and escalate unresolved technical issues.
• Support inbound sales and general inquiries.
• Think creatively to deliver the best outcome for each customer.

Conocimientos

Networking troubleshooting

IT/Networking degree

English fluency

Customer service

Independent worker

Detail-oriented

Learning mindset

Networking certifications

Educación

Degree in IT/Networking

Descripción del empleo

Megaport is seeking a Technical Support Engineer to be the first point of contact for customers, resolving networking and account-related issues via phone and web support. You’ll join a global team, work from our Brisbane or Melbourne offices, and help deliver strong customer outcomes.

You’ll bring 3+ years of networking troubleshooting, IT/Networking education, and English proficiency. Certifications such as CCNA/CCNP are advantageous as you collaborate with cross-functional teams to meet KPIs