Global Network Support Engineer

Coderabbit; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Megaport is seeking a technical support specialist on the Gold Coast to provide frontline support via phone, email and live chat. You will troubleshoot networking and account issues, document activities, and help resolve cases across global teams.

The ideal candidate has at least three years of networking troubleshooting experience, a degree in IT or networking, and fluent English with strong customer service skills.

Qualifications

• Three years minimum experience in logical networking troubleshooting.
• Degree in IT, Networking or related field.
• Fluent in English with strong customer service.
• Detail-oriented with ability to work independently and with global teams.

Responsibilities

• Provide technical support and general enquiry customer service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.

Skills

Networking troubleshooting

Customer service

English communication

Education

Degree in IT/ Networking

Job description

Megaport is seeking a technical support specialist on the Gold Coast to provide frontline support via phone, email and live chat. You will troubleshoot networking and account issues, document activities, and help resolve cases across global teams.

The ideal candidate has at least three years of networking troubleshooting experience, a degree in IT or networking, and fluent English with strong customer service skills.