Support Engineer I – Hybrid, Career Growth & Training

Precisely; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5% annual performance-based incentive

Flexible office schedule – 3 days int

Birthday leave

Training allowance + paid study leave

Health & wellness programs

Job summary

Megaport is seeking a Support Engineer I to interface with internal teams and our customers to deliver technical support services in line with the contract scope of work, project schedule and budget; you will support the technical investigation process and ensure requests are responded to and actioned in a timely manner. This permanent role is based in Brisbane or Melbourne.

You will provide maintenance, troubleshooting across critical business applications, manage incidents, coordinate

Qualifications

• Degree in Computer Science, Software Engineering or related discipline.
• Experience supporting complex enterprise apps and IT systems.
• Strong problem-solving, analytical and incident management skills.
• Confident in communicating with technical teams, stakeholders and partners.
• Experience supporting front/back-office transaction processing environments.
• Understanding of IT service management practices for reliable outcomes.
• Familiar with SDLC and Agile delivery methodologies.
• Knowledge of Superannuation or Financial Services industry.
• ITIL Foundation certification (held or in progress).

Responsibilities

• Provide maintenance, support and troubleshooting across critical applications.
• Manage incidents and service requests to agreed SLAs and standards.
• Investigate issues, perform root cause analysis, and coordinate resolutions.
• Support software releases, testing, deployments and production changes.
• Contribute to availability, resilience and disaster recovery processes.
• Build trusted relationships with stakeholders, technical teams and vendors.
• Maintain support documentation, processes and procedures.
• Identify opportunities for improvement across systems, tools and practices.
• Participate in after-hours support and on-call arrangements as required.

Skills

Degree in CS/Software Eng

Enterprise apps experience

Problem solving

Communication skills

Incident management

ITIL Foundation

SDLC & Agile

Financial Services industry knowledge

Front/Back-office processing

ITSM familiarity

Education

Degree in Computer Science / Software Engineering

Job description

Megaport is seeking a Support Engineer I to interface with internal teams and our customers to deliver technical support services in line with the contract scope of work, project schedule and budget; you will support the technical investigation process and ensure requests are responded to and actioned in a timely manner. This permanent role is based in Brisbane or Melbourne.

You will provide maintenance, troubleshooting across critical business applications, manage incidents, coordinate