Technical Support Engineer - Apac

Coderabbit; Gold Coast City; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Megaport is seeking a technical support specialist on the Gold Coast to provide frontline support via phone, email and live chat. You will troubleshoot networking and account issues, document activities, and help resolve cases across global teams.

The ideal candidate has at least three years of networking troubleshooting experience, a degree in IT or networking, and fluent English with strong customer service skills.

Qualifikationen

• Three years minimum experience in logical networking troubleshooting.
• Degree in IT, Networking or related field.
• Fluent in English with strong customer service.
• Detail-oriented with ability to work independently and with global teams.

Aufgaben

• Provide technical support and general enquiry customer service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.

Kenntnisse

Networking troubleshooting

Customer service

English communication

Ausbildung

Degree in IT/ Networking

Jobbeschreibung

Megaport is the global leader in Network as a Service (NaaS). Headquartered in Brisbane with a crew of over 600 people across Asia-Pacific, Europe, and the Americas, Megaport offers a collaborative and supportive environment.

Our Team Culture

We’re a team of problem solvers who value collaboration over hierarchy. We work across time zones and place customers at the center of everything we do.

What You’ll Be Doing

• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Accurately document all support activities using internal systems.
• Troubleshoot network, portal, and account-related issues using provided tools.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.

What We Are Looking For

• Proven experience in logical networking troubleshooting (three years minimum).
• Degree in IT, Networking, or related field.
• Fluent in English, strong customer service skills.
• Detail-oriented and able to work independently and with global teams.

We’re committed to increasing representation in tech and welcome applicants from all backgrounds. If you’re excited about this role, we encourage you to apply.