Global Hybrid Networking Support Engineer

Preferable.Ai; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

5% performance bonus

Flexible in-office schedule

Birthday leave

Training allowance

Kudos awards

Wellbeing programs

Job summary

Megaport is seeking a Technical Support Engineer with a networking background to help customers resolve technical and account-related issues via phone and web-based support. You will be the first point of contact, work globally, and provide expert troubleshooting while maintaining high service standards.

The role offers a dynamic, growth-oriented environment with an engineering culture, seeing collaborative teamwork across time zones and a strong focus on customer outcomes.

Qualifications

• Three years minimum experience in logical networking troubleshooting.
• Fluent in English, both written and verbal.
• Strong customer service skills.
• Able to work independently and collaborate with global teams.

Responsibilities

• Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
• Meet or exceed support targets (KPIs and SLAs).
• Adhere to operating procedures and policies.
• Accurately document all support activities in internal systems.
• Troubleshoot network, portal, and account-related issues with provided tools.
• Focus on first-contact resolution and keep customers informed.
• Collaborate with vendors, suppliers, and internal teams to resolve cases.
• Escalate unresolved technical issues clearly.

Skills

Networking troubleshooting

Customer service

Independent work

Global collaboration

Networking certifications

Education

Degree in IT/ Networking

Job description

Megaport is seeking a Technical Support Engineer with a networking background to help customers resolve technical and account-related issues via phone and web-based support. You will be the first point of contact, work globally, and provide expert troubleshooting while maintaining high service standards.

The role offers a dynamic, growth-oriented environment with an engineering culture, seeing collaborative teamwork across time zones and a strong focus on customer outcomes.