Support Engineer I

Precisely; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5% annual performance-based incentive

Flexible office schedule – 3 days int

Birthday leave

Training allowance + paid study leave

Health & wellness programs

Job summary

Megaport is seeking a Support Engineer I to interface with internal teams and our customers to deliver technical support services in line with the contract scope of work, project schedule and budget; you will support the technical investigation process and ensure requests are responded to and actioned in a timely manner. This permanent role is based in Brisbane or Melbourne.

You will provide maintenance, troubleshooting across critical business applications, manage incidents, coordinate

Qualifications

• Degree in Computer Science, Software Engineering or related discipline.
• Experience supporting complex enterprise apps and IT systems.
• Strong problem-solving, analytical and incident management skills.
• Confident in communicating with technical teams, stakeholders and partners.
• Experience supporting front/back-office transaction processing environments.
• Understanding of IT service management practices for reliable outcomes.
• Familiar with SDLC and Agile delivery methodologies.
• Knowledge of Superannuation or Financial Services industry.
• ITIL Foundation certification (held or in progress).

Responsibilities

• Provide maintenance, support and troubleshooting across critical applications.
• Manage incidents and service requests to agreed SLAs and standards.
• Investigate issues, perform root cause analysis, and coordinate resolutions.
• Support software releases, testing, deployments and production changes.
• Contribute to availability, resilience and disaster recovery processes.
• Build trusted relationships with stakeholders, technical teams and vendors.
• Maintain support documentation, processes and procedures.
• Identify opportunities for improvement across systems, tools and practices.
• Participate in after-hours support and on-call arrangements as required.

Skills

Degree in CS/Software Eng

Enterprise apps experience

Problem solving

Communication skills

Incident management

ITIL Foundation

SDLC & Agile

Financial Services industry knowledge

Front/Back-office processing

ITSM familiarity

Education

Degree in Computer Science / Software Engineering

Job description

Support Engineer I

As a Technical Support Officer, you will interface with a number of internal departments and our Customer to deliver technical support services in line with the Contract Scope of Work, project schedule and budget. The position will support and manage the technical investigation process, ensuring that Customer requests are responded to and actioned in a timely manner.

Location & Employment Details

This role is a permanent opportunity and is based in Brisbane or Melbourne.

Responsibilities

• Provide maintenance, support and troubleshooting services across critical business applications.
• Manage incidents and service requests to agreed service levels and operational standards.
• Investigate application issues, perform root cause analysis, and coordinate resolution activities.
• Support software releases, testing activities, deployments and production changes.
• Contribute to application availability, resilience and disaster recovery processes.
• Build trusted relationships with business stakeholders, technical teams and external vendors.
• Maintain support documentation, processes and operational procedures.
• Identify opportunities for continuous improvement across systems, tools and support practices.
• Participate in after‑hours support activities and on‑call arrangements where required.

Qualifications

• You hold a degree in Computer Science, Software Engineering or a related discipline.
• Your experience includes supporting complex enterprise applications and IT systems.
• You’ll bring strong problem‑solving, analytical and incident management capabilities.
• You are confident communicating with technical teams, business stakeholders and external partners.
• You have experience supporting front and back‑office transaction processing environments.
• Your understanding of IT service management practices helps you deliver reliable outcomes.
• You’ll have knowledge of software development lifecycles and Agile delivery methodologies.
• You are familiar with the Superannuation or Financial Services industry.
• You hold or are working towards an ITIL Foundation certification.

Benefits & Perks

• Annual 5% performance‑based incentive bonus in addition to base salary.
• Flexible working environment – 3 days per week in our local office.
• Statutory offering and competitive package included.
• Birthday leave – take a paid day off to celebrate.
• Generous training allowance + 5 days paid study leave annually.
• A motivated team combining industry experts and emerging talent.
• Recognition programs – including Legend and Kudos Awards.
• Health & wellness programs and mental well‑being support.
• Clear opportunities for career progression.

Company Culture & Values

Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centres, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia‑Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and fun.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds.

Equal Opportunity Information

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences and identities, including race, gender, age, disability, veteran status and more.