Senior Global Customer Success Leader

Ifs; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work opportunities

Global team environment

Job summary

IFS is seeking a seasoned Customer Success Manager to lead a large virtual team and manage program deliveries, ensuring successful adoption and ongoing value realization of IFS products and services.

You will build senior-level relationships with customers and partners, drive outcomes, manage renewal conversations, and collaborate with Sales, Delivery, and R&D to maximize value and revenue in a hybrid Australia-wide role.

Qualifications

• 10+ years of client-facing experience in Service Delivery or Project Delivery.
• Experience in Field Service Management, Manufacturing, Telco, Energy & Utilities, or Aerospace and Defense.
• Strong delivery methodology and service offerings knowledge.
• Focus on end-customer experience with products and services (including third-party components).
• Ability to influence and lead internally and with customers/partners.
• Knowledge of the Business Value Engineering (BVE) process.
• Ability to develop Value Metrics and measure outcomes with customers/partners.
• Understanding of subscription services and renewals for services and licenses.
• Experience leading Executive Steering Committee meetings and reporting to senior leadership.
• Excellent communication and relationship management skills.
• Strong business acumen.

Responsibilities

• Lead a large virtual team and orchestrate program deliveries.
• Manage customer relationships to ensure successful adoption and productive use of IFS products.
• Drive customer satisfaction and loyalty through value realization.
• Collaborate with Sales, Support, R&D and Partners to maximize value and revenue.
• Lead Executive Steering Committee meetings and provide progress updates to senior leadership.

Skills

Client-facing delivery

Delivery leadership

Executive relationship mgmt

Industry knowledge

Stakeholder communication

Education

Bachelor's/Master's degree

Job description

IFS is seeking a seasoned Customer Success Manager to lead a large virtual team and manage program deliveries, ensuring successful adoption and ongoing value realization of IFS products and services.

You will build senior-level relationships with customers and partners, drive outcomes, manage renewal conversations, and collaborate with Sales, Delivery, and R&D to maximize value and revenue in a hybrid Australia-wide role.