Executive Customer Success Leader - AI Solutions

Institute of Financial Services; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work opportunities

Job summary

Institute of Financial Services in Sydney, NSW seeks a Customer Success Manager to lead a large virtual team and drive successful adoption of IFS products. You will manage senior customer relationships, oversee program delivery, and focus on realizing business value for customers.

The role emphasizes delivery leadership, strong stakeholder communication, and collaboration with Sales and Support to ensure long-term customer success and revenue retention. Hybrid work options available.

Qualifications

• 10+ years of client-facing experience in Service Delivery or Project Delivery functions.
• Industry depth in Field Service Management, Manufacturing, Telco, Energy & Utilities, or Aerospace and Defense.

Responsibilities

• Lead and orchestrate a large virtual team to drive successful customer outcomes.
• Grow customer adoption and satisfaction through value realization of IFS products and services.
• Manage executive-level communications and provide progress updates to IFS leadership.

Skills

Client-facing experience

Delivery management

Executive relationship management

Stakeholder communication

Value realization

Education

Bachelor’s or Master’s degree in a relevant field

Job description

Institute of Financial Services in Sydney, NSW seeks a Customer Success Manager to lead a large virtual team and drive successful adoption of IFS products. You will manage senior customer relationships, oversee program delivery, and focus on realizing business value for customers.

The role emphasizes delivery leadership, strong stakeholder communication, and collaboration with Sales and Support to ensure long-term customer success and revenue retention. Hybrid work options available.