Senior FM & Property Account Manager - Local & Regional

Jones Lang LaSalle Incorporated; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Parental leave 18 wks

Private health discounts

Wellbeing discounts

Employee assistance

Health discounts

Novated EV lease

You Days

Training & development

Coffee at office

Work from home 1 day/wk

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Local and Regional Accounts Manager – FMOD to deliver facilities management services across a defined client portfolio. The role blends account management, facilities management, and property oversight, with emphasis on the ORIX account and embedded staff arrangements.

You will lead both permanent and casual teams, manage budgets and compliance, and drive service improvements across rural, remote, and metropolitan sites nationwide.

Qualifications

• Experience in a management-level role in Facilities Management / Account Management.
• Demonstrated experience managing multi-site or national FM portfolios, including rural and remote properties.
• Proven property management experience, including lease management, rent reviews, lease renewals, and tenant advocacy.
• Experience managing client accounts under formal Management Agreements, including financial reporting, compliance, and relationship management obligations.
• Experience leading and managing both permanent and casual/contract staff across multiple sites.
• FM or property management qualifications preferred (e.g. Diploma of Facilities Management, Bachelor of Property, or equivalent).
• Strong commercial and contract management understanding in a corporate services environment.

Responsibilities

• Builds and manages relationships with occupiers, clients, and stakeholders, acting as primary JLL contact and delivering business reviews and performance reports.
• Provides property oversight including technical reporting, minor capital project coordination, and client change management support.
• Ensures compliance with Essential Services, BCA, Australian Standards, DDA, OH&S, and JLL policies through audits, inspections, and hazard/incident management.
• Oversees planned preventative maintenance programs, managing contractor performance, engineering contracts, and supplier relationships.
• Manages non-routine and reactive maintenance, including quotation processes, PSC liaison, and monthly reporting.
• Handles financial management tasks such as invoice approvals, budget reporting, forecasting, and expenditure monitoring across the portfolio.
• Manages people and resources, including direct oversight of embedded staff, deployment of casual resources, and onboarding support.
• Supports relief and short-term project coverage for Client Account Teams as needed.
• Maintains compliance with JLL and client policies while contributing to FM On Demand process improvement and teamwork culture.
• Assists with sustainability initiatives, maintains portfolio databases, provides after-hours emergency response, and travels nationally as required.

Skills

FM Management

Multi-site FM

Property management

Client accounts

Staff leadership

FM qualifications

Contract management

Education

Diploma of Facilities Management

Bachelor of Property

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Local and Regional Accounts Manager – FMOD to deliver facilities management services across a defined client portfolio. The role blends account management, facilities management, and property oversight, with emphasis on the ORIX account and embedded staff arrangements.

You will lead both permanent and casual teams, manage budgets and compliance, and drive service improvements across rural, remote, and metropolitan sites nationwide.