Local and Regional Account Manager – FMOD

JLL; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

18 weeks parental leave

Private Health Insurance Discounts

Gym & Wellbeing Discounts

Employee assistance program

Health & Beauty Discounts

Novated Lease for EV Cars

You Days – 2 extra leave days

Ongoing training & development

Complimentary coffee at Head office

Work from home 1 day per week

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Local and Regional Accounts Manager – FMOD, a senior hybrid role delivering facilities management and property services across a diverse portfolio. You will support client account teams, supervise embedded staff, and coordinate casual resources while ensuring compliance and financial oversight.

You will lead improvement initiatives, manage national accounts including ORIX, and travel as required to meet client needs.

Qualifications

• Experience in a management-level role in Facilities Management / Account Management.
• Demonstrated experience managing multi-site or national FM portfolios, incl. rural/remote properties.
• Property management experience including lease management, rent reviews, renewals, tenant advocacy.

Responsibilities

• Builds and maintains relationships with occupiers, clients, and stakeholders; delivers business reviews and performance reports.
• Provides property oversight including reporting, minor capital projects, and client change management.
• Ensures compliance with Essential Services, BCA, Australian Standards, DDA, OH&S, and policies via audits and hazard/incident management.
• Oversees planned preventative maintenance programs, contractor performance, and supplier relationships.
• Manages non-routine and reactive maintenance including quotations and PSC liaison.
• Handles financial tasks such as invoice approvals, budgets, forecasting, and expenditure monitoring.
• Leads embedded staff and casual resources; supports onboarding and deployment across sites.
• Contributes to FM On Demand process improvements and team culture.
• Assists with sustainability initiatives and maintains portfolio databases; provides after-hours emergency response and national travel as required.

Skills

Management-level

Facilities Management

Account Management

Property Management

Lease Management

Rent Reviews

Lease Renewals

Tenant Advocacy

Financial Reporting

Staff Leadership

Education

Diploma of Facilities Management

Bachelor of Property

Job description

Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

Location:

JLL Head Office - 180 George Street, Sydney

Benefits:

• 18 weeks paid parental leave for Primary Carer after 6 months of service
• Private Health Insurance Discounts
• Gym & Wellbeing Discounts
• Employee assistance program
• Health & Beauty Discounts
• Novated Lease for EV Cars
• ‘You Days’ – 2 extra leave days!
• Ongoing training & development
• Enjoy complimentary coffee at the JLL Head office.
• Work from home 1 day per week

What this job involves:

The Local and Regional Accounts Manager – Facilities Management On Demand (FMOD) is a senior operational role responsible for the delivery of Facilities Management services across a defined portfolio of local and regional client accounts. This is a unique, hybrid role combining account management, facilities management, and property management - with specific responsibility for the ORIX account (where high-level property management is a key requirement) and other client accounts where embedded FM staff are not in place. The role supports Client Account Teams in meeting their obligations under Management Agreements across a diverse national portfolio of rural, remote, and metropolitan properties. The Manager is responsible for both the FMOD casual resource pool deployed across these accounts, as well as a select number of permanent staff embedded on the accounts being managed. Responsibilities span relationship management, FM and property management operations, property compliance, capital works, financial management, the leadership and oversight of both casual and permanent team members. Contribute to the overall growth within the business and form part of the strategic planning team within FMOD.

Main Duties:

• Builds and manages relationships with occupiers, clients, and stakeholders, acting as primary JLL contact and delivering business reviews and performance reports.
• Provides property oversight including technical reporting, minor capital project coordination, and client change management support.
• Ensures compliance with Essential Services, BCA, Australian Standards, DDA, OH&S, and JLL policies through audits, inspections, and hazard/incident management.
• Oversees planned preventative maintenance programs, managing contractor performance, engineering contracts, and supplier relationships.
• Manages non-routine and reactive maintenance, including quotation processes, PSC liaison, and monthly reporting.
• Handles financial management tasks such as invoice approvals, budget reporting, forecasting, and expenditure monitoring across the portfolio.
• Manages people and resources, including direct oversight of embedded staff, deployment of casual resources, and onboarding support.
• Supports relief and short-term project coverage for Client Account Teams as needed.
• Maintains compliance with JLL and client policies while contributing to FM On Demand process improvement and teamwork culture.
• Assists with sustainability initiatives, maintains portfolio databases, provides after-hours emergency response, and travels nationally as required.

Sound like you? This is what we’re looking for:

• Experience in a management-level role in Facilities Management / Account Management.
• Demonstrated experience managing multi-site or national FM portfolios, including rural and remote properties.
• Proven property management experience, including lease management, rent reviews, lease renewals, and tenant advocacy.
• Experience managing client accounts under formal Management Agreements, including financial reporting, compliance, and relationship management obligations.
• Experience leading and managing both permanent and casual/contract staff across multiple sites.
• FM or property management qualifications preferred (e.g. Diploma of Facilities Management, Bachelor of Property, or equivalent).
• Strong commercial and contract management understanding in a corporate services environment.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.