Senior Field Service Technician – Complex Systems

IGT; Australia; On-site; AUD 75,000 - 120,000; Full time

Job summary

IGT is seeking a seasoned Field Service Technician to deliver timely technical support for operational and maintenance aspects of our system equipment across Australia. You will troubleshoot complex hardware, software, and networking issues on customer sites, define daily objectives for installations, and ensure accurate inventory and reporting.

Join a team focused on reliability and customer success. The role requires 5–8 years in a customer-facing tech role, the ability to obtain relevant

Qualifications

• High School Diploma or GED required.
• Vocational, Technical, or Business School preferred.
• Ability to obtain and maintain jurisdictional license(s).
• 5-8 years’ technician experience in a customer-facing role.
• Strong knowledge of internal/external company policies and expectations.

Responsibilities

• Provides timely technical support to customers on operational and maintenance aspects of system equipment for assigned region.
• Performs advanced troubleshooting to identify, resolve, and provide root cause analysis on equipment.
• Serves as customer contact on technical and service-related issues.
• Diagnoses mechanical, hardware, software, and systems failures using established procedures.
• Determines and defines daily objectives for site specific product installations, maintenance, and customer support.
• Performs preventive maintenance on equipment as directed by management.
• Performs site surveys on all new orders.
• Maintains accurate inventory and accounting of all parts used at customer locations.
• Responsible for completing all required reporting and paperwork in a timely manner.
• Actively supports other Field Service Technicians as needed.
• Performs other related duties as assigned.

Skills

Field service experience

Hardware knowledge

Networking

MS Office proficiency

Education

High School Diploma or GED

Technical training or Vocational schooling

License eligibility

Tools

Microsoft Office

Hardware/software diagnostics

Game/kiosk platforms

Networking equipment

Job description

IGT is seeking a seasoned Field Service Technician to deliver timely technical support for operational and maintenance aspects of our system equipment across Australia. You will troubleshoot complex hardware, software, and networking issues on customer sites, define daily objectives for installations, and ensure accurate inventory and reporting.

Join a team focused on reliability and customer success. The role requires 5–8 years in a customer-facing tech role, the ability to obtain relevant