Senior Field Service Tech - ATM & CRT Systems (Sydney Metro)

IGT (International Game Technology); Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

IGT (International Game Technology) – Sydney metro seeks a dedicated Field Service Technician to join our NSW team. You will service and repair Cash Redemption Terminal machines, install equipment, and perform preventive maintenance at client sites across Sydney metro.

You'll troubleshoot advanced hardware and software issues, work with external contractors, and ensure safety and quality standards while delivering timely support to customers in the region.

Qualifications

• A valid Driver's Licence is required due to on-site client work.
• At least 3 years of field service experience with technical queries from the field.
• Willingness to travel locally, regionally and sometimes interstate.
• Strong understanding of electro-mechanical systems and computing environments.
• Professional presentation and communication skills.
• Experience with hand and power tools or similar equipment.
• Adherence to Work Health and Safety standards and guidelines.
• ATM or gaming industry experience is advantageous.

Responsibilities

• Performs advanced troubleshooting to identify, resolve, and provide root cause analysis on equipment.
• Diagnoses mechanical, hardware, software, and systems failures using established procedures.
• Performs preventive maintenance on equipment as directed by management.
• Performs site surveys on all new orders.
• Maintains accurate inventory and accounting of all parts used at customer locations.
• Responsible for completing all required reporting and paperwork in a timely manner.
• Actively supports other Field Service Technicians as needed.
• Performs other related duties as assigned.

Skills

Field service

Electro-mechanical

Troubleshooting

Customer support

Hand tools

Gaming industry experience

Tools

Power tools

Job description

IGT (International Game Technology) – Sydney metro seeks a dedicated Field Service Technician to join our NSW team. You will service and repair Cash Redemption Terminal machines, install equipment, and perform preventive maintenance at client sites across Sydney metro.

You'll troubleshoot advanced hardware and software issues, work with external contractors, and ensure safety and quality standards while delivering timely support to customers in the region.