Senior Facilities Manager

Handler Property Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Handler Property Group is seeking an experienced Facilities Manager in Sydney CBD to oversee operations for a dynamic mixed-use environment. You will work closely with tenants, contractors, clients and internal teams to deliver excellent service outcomes and occupier experiences.

Reporting to the Senior Portfolio Manager, the role offers autonomy with strong team support in a fast-growing business. A tertiary property qualification and driver’s licence are highly regarded.

Qualifications

• Excellent written and verbal communication with stakeholders.
• Strong relationship-building and service-focused approach to stakeholder management.
• Tech savvy with MS Office and maintenance systems.
• Minimum 5 years facilities management experience across retail/mixed-use assets.
• Knowledge of contractor coordination, preventive maintenance and compliance.
• Experience managing budgets and reporting in strata environments desirable.
• Valid driver’s licence and insured vehicle.
• Tertiary qualifications in property discipline or related trade.

Responsibilities

• Deliver efficient, cost-effective facilities management services that support client expectations and occupier experience.
• Coordinate repairs, maintenance and operational works with contractors, vendors, tenants and internal stakeholders.
• Build trusted relationships with tenants, clients, contractors and service partners and resolve issues professionally.
• Prepare, manage and update annual Opex and Capex programmes and budgets with the client and broader team.
• Implement and maintain preventative maintenance schedules and asset management processes.
• Prepare consolidated monthly reports covering service requests, issues, tenancy matters and upcoming priorities.
• Monitor WHS, contractor documents, compliant maintenance and essential services, escalating risks as required.

Skills

Facilities management experience

Contractor coordination

Stakeholder management

WHs knowledge

Tech savvy / MS Office

Education

Tertiary qualifications in property / related discipline

Tools

Microsoft Office

Job description

This position will support a dynamic mixed-use environment in a Sydney CBD-based role, partnering closely with tenants, contractors, clients and internal stakeholders to deliver smooth operations, strong service outcomes and a positive occupier experience. Reporting to the Senior Portfolio Manager, this is an exciting role in a fast-growing business, with a highly experienced team.

About Handler

Handler is a fast scaling, highly experienced property management business across NSW, QLD and WA. This is an ideal time for an experienced and capable Facilities Manager who is motivated to be a part of a growth environment as a key contributer.

Key responsibilities

Deliver efficient, cost-effective facilities management services that support client expectations, occupier experience and agreed service standards.

Coordinate repairs, maintenance and operational works by liaising with contractors, vendors, tenants and internal stakeholders to ensure timely completion and clear communication.

Build trusted relationships with tenants, clients, contractors and service partners, resolving issues in a professional, responsive and collaborative manner.

Prepare, manage and update annual Opex and Capex programmes and budgets in conjunction with the client and broader team.

Implement and maintain preventative maintenance schedules, asset management processes and premises management initiatives relevant to a retail mixed use environment.

Prepare consolidated monthly reports covering service requests, key operational issues, tenancy matters, completed works, upcoming priorities and items requiring client attention.

Use property, maintenance, inspections and reporting systems effectively to track activity, monitor performance and support timely decision-making.

Undertake regular inspections to identify maintenance, presentation, safety, compliance and customer experience matters, ensuring actions are recorded and followed through.

Monitor WHS, contractor documentation, statutory maintenance and essential services requirements, escalating risks or compliance matters as required.

About you

Excellent written and verbal communication skills, with the confidence to engage professionally with tenants, clients, contractors and colleagues at all levels.

Strong relationship-building capability and a service-focused approach to stakeholder management.

Tech savvy, with the ability to confidently use maintenance, inspections, reporting and Microsoft Office systems to manage workflow and communicate outcomes.

Minimum 5 years Facilities management experience across sophisticated retail, mixed use, commercial or customer-facing assets.

Strong understanding of contractor coordination, preventative maintenance, compliance and day-to-day building operations.

Demonstrated experience managing budgets, reporting requirements and service-related financial administration (strata environment experience highly desirable).

Proactive, organised and solutions-focused, with the ability to manage competing priorities in a busy CBD environment.

Good working knowledge of WH&S and contractor compliance requirements.

Tertiary qualifications in a property discipline or a relevant trade background are highly regarded.

Must have valid drivers' licence and insured vehicle.

About us

Handler Property Group is a fast-growing, steadily evolving and specialised asset management solution. We are focused on delivering proactive property management, clear communication and quality outcomes for our clients, tenants and teams. Our approach is guided by the Handler Way: we own it, we keep it clear, we think ahead, we respect every voice and we deliver quality.

CBD-based role supporting a dynamic retail mixed use environment.

Opportunity to build strong tenant, client and contractor relationships.

Autonomous role with strong team support.

Opportunity to grow your career within a scaling property and asset management business.

Collaborative and professional working environment.

Attractive remuneration package aligned with experience.