Senior Enterprise Transformation and Workforce Planning Lead

Aristocrat Gaming; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Aristocrat Gaming in Sydney, Australia, seeks a Senior Business Analyst to assess downstream impacts of the UNITE transformation on the Complaints domain within Customer Production and Support. You will define business requirements, support Agile delivery, and drive readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.

This role partners with cross-functional teams to ensure smooth transitions, alignment with

Qualifications

• Experience defining business requirements for transformation programs.
• Ability to support Agile delivery and drive business readiness.

Responsibilities

• Evaluate downstream impacts of UNITE transformation to the Complaints business within Customer Production and Support.
• Define business requirements and support Agile delivery teams.
• Drive business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV and change management activities.

Job description

Aristocrat Gaming in Sydney, Australia, seeks a Senior Business Analyst to assess downstream impacts of the UNITE transformation on the Complaints domain within Customer Production and Support. You will define business requirements, support Agile delivery, and drive readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.

This role partners with cross-functional teams to ensure smooth transitions, alignment with