Senior Enterprise Storage Support Engineer (Tier 3)

Jobgether; Australia; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Advanced technology environment

Technical challenges

Product development exposure

Global customer impact

Professional development

Collaborative environment

Full-time employment

Job summary

Partner Company in Australia is seeking a Senior Tier 3 Technical Support Engineer to handle complex enterprise storage challenges, diagnose field issues, and work closely with engineering to improve product reliability. The role involves Linux administration, SAN/NAS knowledge, and scripting, with a focus on proactive customer optimization and strong communication.

The ideal candidate will be based in Australia, eligible to work locally, and willing to provide weekend/on-call support as

Qualifications

• Linux admin and troubleshooting of enterprise infrastructure environments.
• Experience with SAN/NAS storage environments is desirable.
• Scripting in Bash or Python.
• Strong communication and ability to explain complex issues.

Responsibilities

• Provide advanced technical support for enterprise storage solutions.
• Perform root-cause analysis on complex field issues.
• Proactively optimize customer storage environments for performance and reliability.
• Contribute to configuration, architecture, and ongoing management of storage products.
• Collaborate with engineering to investigate issues and develop improvements.
• Support internal teams in developing customized customer solutions.
• Maintain professional communication with customers and partners on progress and resolutions.
• Share field insights with development to improve product reliability and performance.

Skills

Linux system administration

Networking

Enterprise storage

Scripting

Technical troubleshooting

Communication

Collaboration

Organisation

Availability

Australian location eligibility

Education

VCE certification

Tools

VMware virtualization

Docker

Job description

Partner Company in Australia is seeking a Senior Tier 3 Technical Support Engineer to handle complex enterprise storage challenges, diagnose field issues, and work closely with engineering to improve product reliability. The role involves Linux administration, SAN/NAS knowledge, and scripting, with a focus on proactive customer optimization and strong communication.

The ideal candidate will be based in Australia, eligible to work locally, and willing to provide weekend/on-call support as