Senior Tier 3 Technical Support Engineer

Jobgether; Australia; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Advanced technology environment

Technical challenges

Product development exposure

Global customer impact

Professional development

Collaborative environment

Full-time employment

Job summary

Partner Company in Australia is seeking a Senior Tier 3 Technical Support Engineer to handle complex enterprise storage challenges, diagnose field issues, and work closely with engineering to improve product reliability. The role involves Linux administration, SAN/NAS knowledge, and scripting, with a focus on proactive customer optimization and strong communication.

The ideal candidate will be based in Australia, eligible to work locally, and willing to provide weekend/on-call support as

Qualifications

• Linux admin and troubleshooting of enterprise infrastructure environments.
• Experience with SAN/NAS storage environments is desirable.
• Scripting in Bash or Python.
• Strong communication and ability to explain complex issues.

Responsibilities

• Provide advanced technical support for enterprise storage solutions.
• Perform root-cause analysis on complex field issues.
• Proactively optimize customer storage environments for performance and reliability.
• Contribute to configuration, architecture, and ongoing management of storage products.
• Collaborate with engineering to investigate issues and develop improvements.
• Support internal teams in developing customized customer solutions.
• Maintain professional communication with customers and partners on progress and resolutions.
• Share field insights with development to improve product reliability and performance.

Skills

Linux system administration

Networking

Enterprise storage

Scripting

Technical troubleshooting

Communication

Collaboration

Organisation

Availability

Australian location eligibility

Education

VCE certification

Tools

VMware virtualization

Docker

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Tier 3 Technical Support Engineer based in Australia.

Join a leading provider of enterprise-class data storage solutions, supporting global organizations and service providers with advanced infrastructure technologies.
As a Senior Tier 3 Technical Support Engineer, you will handle complex technical challenges involving enterprise storage systems, helping customers maintain reliable, high-performance environments.
You will play a critical role in diagnosing sophisticated field issues, identifying root causes, and delivering effective technical solutions.
Working at the intersection of customer support and product development, you will collaborate directly with engineering teams to resolve complex problems and improve product performance.
You will also provide proactive technical guidance, helping customers optimize their storage configurations and maximize the value of their infrastructure.
This position offers the opportunity to work with advanced storage technologies in a highly technical, collaborative, and customer-focused environment.
The ideal candidate is an experienced Linux and enterprise storage specialist who combines strong troubleshooting capabilities with excellent communication and problem-solving skills.

Accountabilities

As a senior technical expert within the Enterprise Storage Technical Support function, you will take ownership of complex customer issues while contributing to product improvements and technical excellence. Your main responsibilities will include:

• Advanced Technical Support: Provide technical assistance and resolve the most complex field issues involving enterprise storage solutions.
• Root Cause Analysis: Investigate, diagnose, and troubleshoot sophisticated technical problems, identifying underlying causes and implementing effective resolutions.
• Customer Optimization: Provide proactive recommendations to customers to improve their storage environments, optimize system performance, and maximize satisfaction.
• Technical Configuration and Management: Contribute to the configuration, architecture, layout, and ongoing management of enterprise storage products.
• Engineering Collaboration: Work directly with development teams to investigate technical issues, coordinate resolutions, and contribute to continuous product improvement.
• Custom Solutions: Support internal technical teams in developing customized solutions and preparing customer implementations.
• Customer and Partner Relations: Represent the organization professionally when interacting with customers and partners, clearly communicating technical issues, progress, and resolutions.
• Product Improvement: Share field insights and technical feedback with development teams to help enhance product reliability, functionality, and performance.

Requirements

The ideal candidate is a highly skilled technical support professional with advanced Linux administration knowledge and experience troubleshooting enterprise infrastructure environments. You should bring:

• Linux System Administration: Advanced hands-on knowledge of Linux installation, administration, troubleshooting, maintenance, and upgrades. This is a mandatory requirement.
• Networking: Strong understanding of TCP/IP networking principles and troubleshooting.
• Enterprise Storage: Knowledge and practical experience with Storage Area Network (SAN) and Network Attached Storage (NAS) technologies.
• Scripting: Experience with at least one scripting language, such as Bash or Python.
• Technical Troubleshooting: Strong technical aptitude and the ability to independently research, investigate, and resolve complex infrastructure issues.
• Communication Skills: Ability to explain technical problems and solutions clearly to customers and stakeholders at different organizational levels.
• Collaboration: Ability to work independently while contributing effectively to a technical team.
• Organization: Strong multitasking and prioritization skills, with the ability to manage several technical issues simultaneously.
• Availability: Willingness to provide support during weekends and public holidays when required.
• Location Eligibility: Must be an Australian resident or citizen.

The following qualifications and experience would be considered an advantage:

• Previous experience in a Tier 3 or Tier 4 technical support position.
• Strong technical knowledge of VMware virtualization technologies.
• Experience with containers, Docker, and related technologies.
• VCE certification.
• Advanced backup administration and data protection expertise.

Benefits

• Advanced Technology Environment: Work with sophisticated enterprise storage platforms and software-defined storage architectures.
• Technical Challenges: Gain exposure to complex infrastructure environments involving enterprise storage, virtualization, data protection, and disaster recovery.
• Product Development Exposure: Collaborate directly with engineering and development teams to influence product improvements and technical solutions.
• Global Customer Impact: Support major enterprises and service providers operating critical data infrastructure.
• Professional Development: Strengthen your expertise in enterprise storage technologies and advanced technical troubleshooting.
• Collaborative Environment: Work alongside experienced technical professionals within a customer-focused engineering organization.
• Full-Time Employment: Opportunity to join a global technology company in a permanent full-time capacity.

We appreciate your interest and wish you the best!