Senior Enterprise Applications Portfolio Lead

Zone IT Solutions Pty Ltd; Brisbane; On-site; AUD 150,000 - 190,000; Full time

Job summary

Zone IT Solutions Pty Ltd is seeking an experienced Enterprise Applications Lead to govern, support, enhance, and continuously improve a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care/Community functions.

The role serves as the liaison between business stakeholders, vendors, MSPs, and internal tech teams to ensure stability, service excellence, compliance, and business value. It emphasizes ITIL governance and modernization initiatives.

Qualifications

• 12+ years in enterprise application management.
• 5+ years leading enterprise application portfolios.
• Experience with SaaS and COTS business applications.
• Strong ITIL Service Management experience; ServiceNow exposure preferred.

Responsibilities

• Own end-to-end service delivery and governance across the application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incident, problem, change, service request, and release processes aligned with ITIL.
• Lead major incidents, application recoveries, and service stabilization initiatives.
• Govern application roadmaps, upgrades, patching, releases, technical debt, and lifecycle management.
• Drive application rationalization, modernization, optimization, and continuous improvement.
• Manage vendors, MSPs, SLAs, KPIs, contracts, escalations, and SIAM engagement.
• Oversee enhancements, Agile delivery, testing, UAT, deployment, and release governance.
• Support audit, risk, security, access, regulatory, and compliance requirements.
• Identify automation, cost reduction, and efficiency opportunities using platform analytics.
• Lead application support teams, analysts, vendors, and SMEs while improving operational capability and documentation.
• Build strong relationships with business and executive stakeholders.

Skills

Stakeholder management

Executive communication

ITIL Service Management

Distributed/multi-tier architecture

Offshore support teams

Application transitions

SaaS and COTS applications

Education

ITIL Foundation / Intermediate Certification

Agile / Scrum Certification

Tools

Workday

Dynamics 365

SAP ECC

Salesforce

Aurion

Kris 21

Coupa

Jira

Confluence

Job description

Zone IT Solutions Pty Ltd is seeking an experienced Enterprise Applications Lead to govern, support, enhance, and continuously improve a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care/Community functions.

The role serves as the liaison between business stakeholders, vendors, MSPs, and internal tech teams to ensure stability, service excellence, compliance, and business value. It emphasizes ITIL governance and modernization initiatives.