Enterprise Lead

XPT Software; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

XPT Software is seeking an Enterprise Applications Lead (Onshore– Brisbane) to manage a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care functions. You will partner with business stakeholders, vendors, and internal technology teams to ensure application stability, regulatory compliance, and business value realization.

The role demands 12+ years of enterprise application management experience, strong ITIL foundations, and experience with

Qualifications

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience managing SaaS and COTS business applications.
• Strong stakeholder management and executive communication skills.
• Experience working with multi-tiered and distributed architectural landscapes.
• Experience working with offshore and distributed support teams.
• Experience leading application transitions and service stabilization programs.
• Strong ITIL experience with preferred exposure in ServiceNow.

Responsibilities

• Own end-to-end service delivery across the enterprise application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incident, service request, problem, change, and release processes aligned with ITIL practices.
• Lead major incident resolution and business-critical application recoveries.
• Establish service health dashboards and operational reporting.
• Govern application roadmaps, upgrades, patching, vendor releases, and technical debt management.
• Drive automation and optimization opportunities and cost reduction initiatives.

Skills

Enterprise applications management

Portfolio leadership

SaaS & COTS

Stakeholder management

ITIL

Vendor management

ServiceNow

Tools

ServiceNow

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

JobDescription:

Enterprise ApplicationsLead(Onshore– Brisbane)

Position Summary

The Enterprise Applications Lead is accountable for the end-to‑endmanagement, governance, support, enhancement, and continuous improvement of aportfolio of enterprise business applications supporting Finance, HR,Collaboration,Quality,Aged Care Communityfunctions.

The role serves as the primary liaison between businessstakeholders, application vendors, managed service providers, and internaltechnology teams to ensure application stability, service excellence,regulatory compliance, and business value realization.

Key Responsibilities

Service Delivery & Operational Governance

• Own end-to-end servicedelivery across the enterprise application portfolio.
• Ensure applicationavailability, performance, reliability, and user satisfaction.
• Manage incident,service request, problem, change, and release processes aligned with ITILpractices.
• Lead major incidentresolution and business-critical application recoveries.
• Establish service healthdashboards and operational reporting.

Application Lifecycle Management

• Govern applicationroadmaps, upgrades, patching, vendor releases, and technical debt management.
• Drive applicationrationalization, modernization, and optimization initiatives.
• Ensure lifecyclecompliance from onboarding through retirement.

Vendor & Third-Party Management

• Manage relationshipswith application vendors and managed service providers.
• Monitor contractualobligations, SLAs, KPIs, and support performance.
• Laisewith SIAMforvendor performance reviews and escalation management.

Change, Release & Enhancement Management

• Oversee applicationenhancementsthrough Agileways of working.
• Coordinate testing,UAT, deployment planning, and release governance.
• Ensure successfuldelivery of business improvement initiatives.
• Ensure compliance withorganizational policies and regulatory requirements.
• Support internal andexternal audit activities.
• Maintain riskregisters and remediation plans.
• Drive security andaccess governance across enterprise platforms.
• Identify automationand optimization opportunities.
• Lead cost reductionand efficiency improvement initiatives.
• Utilize platformanalytics to improve user adoption and business outcomes.
• Lead applicationsupport teams, analysts, vendors, and SMEs.
• Provide technical andfunctional leadership across the portfolio.
• Develop supportcapability, documentation standards, and operational maturity.
• Possess strongcommunication skill

Required Skills & Experience

• 12+ years ofenterprise application management experience.
• 5+ years leadingenterprise application portfolios.
• Experience managingSaaS and COTS business applications.
• Strong stakeholdermanagement and executive communication skills.
• Experienceworking with multi-tiered and distributed architecturallandscapes.
• Experience workingwith offshore and distributed support teams.
• Experience leadingapplication transitions and service stabilization programs.
• StrongITILexperience with preferred exposure inServiceNow.

TechnicalExpertise

Service Management

• Release Management

Reporting & Analytics

Security & Compliance

Preferred Qualifications

• Experience inCommunity Care, Aged Careis preferred
• Exposure to DigitalTransformation and Enterprise Application Modernization Programs